Harvard Business

FEBRUARY 14, 2017

These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. We developed a new metric — cost per employed day (CPED) over the first six months — that we believe better defines how well employment programs work. Data and metrics are part of the solution.

Metrics 131

Metrics Training Training Data 131

Tom Spencer

OCTOBER 13, 2023

In the previous article , we looked at how banks make money and how they must meet capital requirements. In this article, we will explore the importance of profitability ratios and valuation metrics that are crucial when analyzing banks. It is not a useful metric for comparing different business lines.

Metrics 88

Metrics Banking Balance Sheet Efficiency 88

Tom Spencer

OCTOBER 11, 2024

This article explores how companies are making their supply chains more sustainable by sourcing eco-friendly materials, reducing waste, and optimizing logistics. The company’s Project Gigaton aims to eliminate one billion metric tons of greenhouse gases from its global supply chain by 2030.

Case Studies 78

Case Studies Case Study Transportation Efficiency 78

Harvard Business

SEPTEMBER 29, 2023

It’s a forward-looking metric based on the classic momentum equation: current inventory x rate of inventory change. And now, the high-tech industry is feeling the weight of a volatile market that has led to excess component inventory. Measuring inventory momentum can help leaders address the problem.

Metrics 253

Metrics Financial Industry Marketing 253

Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 70

Metrics Retail Sales Automotive 70

Tom Spencer

NOVEMBER 15, 2024

This article explores how technology is impacting healthcare and highlights some significant health-tech trends. As wearable technology continues to advance, we’re seeing the development of more sophisticated devices capable of monitoring a broader range of health metrics.

Healthcare 78

Healthcare Data Trends Efficiency 78

Harvard Business

APRIL 13, 2017

A recent New York Times article on how Uber is using various insights from behavioral economics to push, or nudge, its drivers to pick up more fares — sometimes with little benefit to them — has generated quite a bit of criticism of Uber. It’s just one of several stories of late that have cast the company in a poor light.

Airlines 189

Airlines Efficiency Study Operations 189

Harvard Business

APRIL 5, 2017

While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. But the other indicators probably pick up legitimate differences in how companies in the sample operate, as opposed to whether they are myopic.

Metrics 99

Metrics Study McKinsey Cash Flow 99

Harvard Business

APRIL 6, 2017

Similarly, Facebook doesn’t specialize in purveying journalism, even though almost every news company posts articles on Facebook. It’s proven hard to solve these problems partly because of metrics: It’s hard to identify and measure the factors that lead to high-quality information or connection.

Media 127

Media Metrics eBook Software 127

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 130

System Healthcare Metrics Report 130

Harvard Business

MAY 24, 2016

Operations in a Connected World. But it turns out these methods don’t just have to do with technology and operations. Deere managers call it a “motivation metric” or even a “happiness metric.” Insight Center. Sponsored by Accenture.

Metrics 132

Metrics Survey Software Operations 132

Epicflow

JUNE 10, 2024

In addition, their focus on effective resource allocation, stakeholder engagement, and change management contributes to enhanced operational efficiency, increased agility, and improved project outcomes. Frequently Asked Questions Let’s summarize the article by answering the questions below. What organizations require a CPO?

Resources 157

Resources Methodologies Efficiency Metrics 157

Chad Barr

FEBRUARY 5, 2025

For those ready to lead the charge, this article reveals the essential truths about AI, how to implement it strategically, and ways to harness it for lasting business success. Think of AI like a calculator for business operations. Continuously measure the impact of AI on key performance metrics and adjust your strategies accordingly.

Tools 52

Tools Data Ethics Metrics 52

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Metrics emphasized speed. We made a number of operational changes to the call center.

Metrics 134

Metrics Engineering Operations Sales 134

Harvard Business

NOVEMBER 7, 2017

The fourth gap between strategy and execution is in measurement and metrics. The assumption is that financial measures like cost and revenue are sufficient metrics to measure progress. You need metrics that tell you how well your game plan is being executed — metrics that all of your players can organize around.

Strategy 133

Strategy Strategy Strategy& Metrics 133

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 131

Metrics Engineering Efficiency Operations 131

Harvard Business

OCTOBER 25, 2018

In this article, we will focus mostly on firms, but with some brief commentary on sectors and cities at the end. To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The link between superstar firms, sectors, and cities is complex.

Industry 132

Industry Company Metrics Real Estate 132

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 123

Metrics Video Fashion Report 123

Harvard Business

NOVEMBER 6, 2018

These data scientists design, define, and implement metrics, run and interpret experiments, create dashboards, draw causal inferences, and generate recommendations from modeling and measurement. In larger and more sophisticated data operations, more fine-grained roles are necessary. In larger operations, each may be a team unto itself.

Data 132

Data Engineering Software Metrics 132

Harvard Business

MAY 18, 2017

I’ll give a few examples, starting with his first HBR article but mostly concerning later work. (A But the article aimed higher, arguing that when corporate leaders invest with short-term results in mind, they put long-term performance at risk. Sound familiar?

Management 110

Management Turnaround Engineering Benchmarking 110

Harvard Business

SEPTEMBER 19, 2017

Metrics Are Not Your Friends. A growing body of evidence shows that ethical companies outperform financially over time , but trying to translate such a broad finding into the short-term planning metrics used by most businesses is perilous. They are less subject to short-term operational pressures, and accordingly less risk-averse.

Ethics 135

Ethics Metrics Energy Financial 135

Harvard Business

SEPTEMBER 19, 2018

But such a change would probably not change how resources are allocated or businesses operate. We then scored the quality of disclosure based on whether there is no disclosure, generic disclosure, backward-looking metrics, or forward-looking metrics for a category.

Metrics 125

Metrics Financial Marketing Trends 125

Harvard Business

MAY 24, 2017

Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time. While Jess didn’t get her care at Kaiser Permanente, we are working to improve on this metric. By the end of this year, we hope to grow that number to 25%.

Metrics 130

Metrics Education Operations System 130

BCG

MAY 9, 2016

Article Tuesday, May 10, 2016. BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities.

Operations 40

Operations Retail Banking Benchmarking 40

Markovitz Consulting

OCTOBER 29, 2019

Culp has also shifted focus away from earnings per share, which was once the most important metric at GE. Under Culp’s leadership, EPS is viewed not as the end goal of the business, but rather the result of well-managed operations. What executive would advocate for ignorant, uninformed and disengaged workers?

Operations 100

Operations Journal Metrics Finance 100

Tom Spencer

SEPTEMBER 12, 2020

So, in this article, I would like to discuss some best practices for creating a dashboard, the fundamental building block of phase 3. A dashboard is a powerful information management tool that is used to track KPIs (key performance indicators), metrics and other data points relevant to a business, department, or specific process.

Tools 109

Tools Data Metrics Operations 109

Harvard Business

MAY 25, 2017

Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care. Corporations are now taking a further step beyond objective metrics, which can be financial and nonfinancial, to include subjective measures — tagged as “soft.”

Financial 119

Financial Banking Metrics Benchmarking 119

Harvard Business

JUNE 23, 2016

While technology can certainly improve operational performance, the idea that it can replace a sound strategy is a dangerous delusion. Algorithms are not agnostic, but tend to favor certain types of articles over others. Managing for Metrics Rather than Mission. The Downside of Data. Clearly, this is not a new idea.

Data 109

Data Journal Media Video 109

Harvard Business

NOVEMBER 23, 2017

That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics. High-performing teams spend 14% more time checking their progress against strategic goals by reviewing key metrics and shifting resources accordingly.

Strategy 134

Strategy Strategy Strategy& Enterprise 134

Harvard Business

JUNE 22, 2016

Fourth, begin to operate a pilot of your network business by shifting small amounts of capital (including time, talent, and money) to the new initiative. This will require reporting on new metrics. Finally, begin to track the progress of your network initiative.

How To 123

How To Metrics Pharmaceuticals Hotels 123

Harvard Business

FEBRUARY 24, 2017

Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. They operated with a both/and mindset, seeking to deliver on immediate goals in a way that also built a sustainable future.

Metrics 111

Metrics Study Financial Operations 111

Harvard Business

NOVEMBER 9, 2016

But successful organizations have told us that the true frontline clinical leader is the day-to-day operations manager — often the charge nurse who supervises the nursing care given to patients in the unit. Without such clearly defined standardized work for the day-to-day operations manager, two things happen.

Healthcare 109

Healthcare System Operations Metrics 109

Harvard Business

SEPTEMBER 27, 2018

The more calls they received, the more operators they needed, and the more their margins eroded. They would continue tracking their normal metrics but, for the next few weeks, these metrics wouldn’t impact teams’ compensation. ” Yeah, ouch.

Company 132

Company Metrics Financial Benchmarking 132

Harvard Business

DECEMBER 29, 2016

The lure of incentives are a problem in boardrooms too: Bonus payments and executive share schemes are often based on short-term business metrics, which can be counter to long-term success. Cross-cultural differences. When You Feel Pressured To do The Wrong Thing At Work. Creating an Ethical Workplace. Colm HealyKaren Niven. Mark Chussil.

Ethics 134

Ethics Company Emotional Intelligence Study 134

Harvard Business

MAY 20, 2016

It requires directing and managing salespeople using the right metrics, operating cadence, and performance management process. Without a good support structure, a lack of discipline in sales operations can lead to inefficiency and lost opportunity. And it requires a strong first-line sales management team.

Sales 130

Sales Talent Operations Efficiency 130

Harvard Business

JULY 1, 2016

Countries that operate under common law, including the United States and the United Kingdom, lean in this direction. Countries that operate under civil law, including France, Germany, and Japan, tend to be in this camp. .” This includes non-financial and financial performance metrics as well as incentive compensation plans.

Cash Flow 121

Cash Flow Government Metrics Policies 121

Harvard Business

OCTOBER 17, 2018

impact of training on quality metrics) of their interventions. As first described in a 2013 Harvard Business Review article, Vanderbilt’s Otolaryngology program developed a 4-year program for residents consisting of Naval ROTC topics, public speaking training, a micro-MBA course, and a capstone leadership project.

Training 132

Training Training Leadership Healthcare 132