Harvard Business

DECEMBER 14, 2018

As a result, many B2B companies remain stuck in a stalemate. Alternatively, the company can operate in stealth mode by targeting customer segments that have been poorly served or ignored by traditional distributors. Microsoft was able to do so largely due to its monopolization of the desktop operating system market.

Strategy 128

Strategy Strategy Strategy& Insurance 128

Harvard Business

NOVEMBER 23, 2018

Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools. A B2B technology supplier used Microsoft Workplace Analytics and other digital tools to track the behaviors of its sales reps. Commercial operations groups tend to be early targets for cuts in a recession. Raise the game in pricing.

Sales 130

Sales B2B Tools Software 130

Asamby Consulting

JANUARY 13, 2022

Why you need a COO or Operations Manager. Either their operations have grown quite a bit or they are in the midst of growing. Many founders and CEOs ask us this question: Do I need an operations manager? But there are a few questions: Why is it necessary to hire an operations person? We answer with a resounding yes.

Operations 52

Operations Management Methodologies Report 52

Harvard Business

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. We’ve referred to this phenomenon as corporate robo-advisers , and we see more of them all the time.

Benchmarking 70

Benchmarking Software B2B Comparison 70

Consulting Success

MAY 15, 2017

In a HBR article many years ago, Christopher Hart shared how BBBK was able to charge ten times more than its competitors and still maintain a disproportionally high market share in the areas where it was operating at the time. Like a consultant, they are serving the B2B market.

Consulting 206

Consulting B2B Hotels Examples 206

Harvard Business

MAY 22, 2018

The problem is that many companies have the wrong “operating system” for organic growth. In our work with dozens of large companies on growth and transformation strategies, we’ve found a set of principles and practices that create an operating system for growth. That failure is not due to a lack of trying.

Company 129

Company B2B Engineering System 129

Harvard Business

FEBRUARY 5, 2018

Practically every organization today has a set of core values that ideally function as the “operating instructions” of the company. Several words always come up in practically every discussion, no matter if the company is a large enterprise or a small business, B2B or a B2C, product or service, new or established.

Ethics 134

Ethics B2C B2B Company 134

1 to 1

APRIL 1, 2019

In the B2B space, where the transactions are costlier, the products are essential for operations, and service needs to be quickly available, the right channel is essential. According to the State of the Connected Customer report by Salesforce, around 80 percent of B2B consumers expect real-time interactions with companies.

B2B 29

B2B Operations Report Productivity 29

Tom Spencer

SEPTEMBER 15, 2023

If you are an iPhone user, can you imagine moving to a mobile phone than runs on an Android operating system? Getting used to the new operating system would take weeks. Ecosystems bolster consumer loyalty to an unprecedented degree, which makes it much harder for competitors to induce customers to switch products. Not likely.

Telecommunications 89

Telecommunications B2B Travel Banking 89

Makarios Consulting

AUGUST 3, 2022

If you are a B2B company, connecting with your customers is usually as straightforward as getting on the phone or making an in-person visit with your clients to have informal (but informative) conversations. For instance, if you are a B2B company that currently has 20% market share within your target market, could you expand that to 22%?

B2B 76

B2B B2C Trends Agile 76

Asamby Consulting

JANUARY 31, 2022

We are your partner for consulting in the fields of operations, organizational behavior, automation, and strategy execution. We use operational excellence and organizational behavior tools to ensure your processes are effective and the right people have the right tools to follow them.

Consulting 52

Consulting B2B Tools Operations 52

Harvard Business

MAY 24, 2017

When Caesars Entertainment, a gaming company, reorganized operations in 2011, the senior team not only developed a database on the performance and the potential of the company’s top 2,000 managers but also analyzed the ability of the top 150 to take on new and different jobs.

Management 134

Management Company Balance Sheet Talent 134

Tom Spencer

NOVEMBER 19, 2021

Business development consultants can work with both B2B and B2C businesses, and provide a wide range of services including data analytics over operations and financials, business design , marketing strategies, digital innovation, business model design , and organisational systems.

Development 89

Development Consulting B2C B2B 89

Harvard Business

MAY 18, 2018

Changing consumer needs, combined with shifting workforce expectations, are altering the competitive landscape and dictating transformation of existing company operating models for consumer industries. Accenture, in conjunction with the World Economic Forum, has created a vision of the operating model of the future for consumer industries.

Accenture 71

Accenture Strategy Strategy Strategy& 71

Harvard Business

APRIL 29, 2016

applications pushed technology to address B2B market requirements. Their developers focus on meeting operational and environmental requirements, caring little about the physical appearance or user experience of a dashboard- or engine-compartment-mounted device that monitors vehicle data. Overwhelmingly, those IoT 1.0

B2B 70

B2B Productivity B2C Enterprise 70

Jerry Fletcher

JUNE 27, 2020

The length of time a consultancy has been operating makes a difference as does the size of client. Their clients generally are middle market B2B and not subject to the opinions of the multitudes except if they are targeted by an anti-elitist group. The requirement to understand a prospect’s operations will continue. Yes and no.

Marketing 64

Marketing Consulting B2C B2B 64

Harmonious Workplaces

DECEMBER 27, 2023

However, I have found that the best results came from working with highly motivated, strongly competent, and extremely ethical recruiters who own and operate small businesses. Connect with Esther on LinkedIn: [link] GRN Fairfield Donna James owns and operates GRN Fairfield, a search firm filling the needs of retail businesses.

Recruiting 98

Recruiting Recruitment Meeting B2C 98

Harvard Business

NOVEMBER 20, 2018

” The intention was right, but there was no operational impact. If you’re B2B, the train is parked in the station, but it’s leaving soon. I made a couple mistakes along the way. First, I just said, “hey, we’re going to be a ‘delight’ company!” ” Neither of those things worked.

Sales 132

Sales B2C Energy Efficiency 132

Harvard Business

DECEMBER 15, 2017

Based on our experience of working with numerous companies operating in India across different industries, we find that a simple yet powerful four-step framework helps companies effectively prioritize markets in the country: Step 1: Measure risk-adjusted opportunity. Step 2: Measure operating environment.

Strategy 71

Strategy Strategy& Strategy Operations 71

Harvard Business

MARCH 22, 2017

Brocade’s Net Promoter Score went from 50 (already a best in class score) to 62 (one of the highest B2B scores on record) within 18 months. Today, creative marketers need to operate more like entrepreneurs, continuously adjusting to sustain “ product/market fit.” The results? Invest in the end-to-end experience.

Marketing 134

Marketing Agile Fashion Sales 134

Harvard Business

JUNE 20, 2018

The upshot is that Western multinationals operating in China are competing not only with each other but, more significantly, also local rivals and must differentiate themselves more forcefully than is necessary in India by, for instance, playing to their strengths in B2B rather than B2C business models.

Case Interview 108

Case Interview Company Government Policies 108

Women in Consulting

SEPTEMBER 7, 2017

Either way, my clients are wise enough to realize that they’re operating under a handicap – likely losing both mindshare and market share — if this role is vacant. It’s a solid approach that has become a cornerstone of B2B technology marketing and messaging strategy because it works. Anything less is going to produce less.

Marketing 70

Marketing Engineering B2B Guidelines 70

Harvard Business

NOVEMBER 27, 2018

Other enterprises and their functions are looking to leverage technology to optimize and augment existing operations. But disruption also breeds cultural tensions — as the digital ambitions of the enterprise conflict with longtime operating objectives and create competing priorities that employees don’t know how to balance.

Enterprise 70

Enterprise Agile Sales Operations 70

Harvard Business

MAY 11, 2016

They operate platforms that make it easy and efficient for participants to connect and exchange value. Westfield Malls operates shopping malls that help retailers and shoppers to get together. Unlike traditional businesses, they don’t buy inputs, make stuff, and sell it. And it’s not just these humongous companies.

Operations 70

Operations B2B Groups Software 70

Harvard Business

JUNE 10, 2016

They then saw that their software, which could help data centers reduce operational costs, could be incorporated into the customer’s equipment just like word processing software is embedded into personal computers. The company was already breaking even operationally after two rounds of funding.

Marketing 70

Marketing Software Sales Exercises 70

Makarios Consulting

AUGUST 3, 2022

If you are a B2B company, connecting with your customers is usually as straightforward as getting on the phone or making an in-person visit with your clients to have informal (but informative) conversations. For instance, if you are a B2B company that currently has 20% market share within your target market, could you expand that to 22%?

B2B 52

B2B B2C Trends Agile 52

Asamby Consulting

APRIL 14, 2022

The Operating System is the main infrastructure that allows a company to run. Using Airtable as a company "operating system" This blog post shows how to create a simple CRM on Airtable. This is the first of a series of posts where we will show how you can use Airtable to build your company's "operating system".

How To 52

How To Sales B2B Operations 52

Tom Spencer

NOVEMBER 19, 2016

Further, with Fintech taking hold as a revolutionary force in banking and insurance, the large banks here are considering how to transition in a digital world which will change their business operations and market footprint – and that is not limited just to corporate banks, but global powerhouses like the ECB itself.

Banking 60

Banking Insurance Insurance B2B 60

Harvard Business

DECEMBER 4, 2017

It’s common for leaders of sales teams to focus almost exclusively on short-term tactics and current operations while failing to think and act in a way that supports the longer-term needs of their businesses — and it’s hard to fault them. Splunk , a San Francisco-based B2B software firm, is a case in point.

Sales 71

Sales Case Interview Recruiting Recruitment 71

Harvard Business

DECEMBER 4, 2017

It’s common for leaders of sales teams to focus almost exclusively on short-term tactics and current operations while failing to think and act in a way that supports the longer-term needs of their businesses — and it’s hard to fault them. Splunk , a San Francisco-based B2B software firm, is a case in point.

Sales 71

Sales Case Interview Recruiting Recruitment 71

LSA Global

JULY 17, 2020

How B2B Selling Has Changed. Now, in the last few years, the best salespeople operate more as trusted change agents. A Special Note about How B2B Sales Have Changed during COVID-19. Why B2B Sales Training Fails to Get Meaningful Sales Training Outcomes. Challenge for Sales Training – Live and Remote.

Sales 36

Sales Training Training B2B 36

Harvard Business

NOVEMBER 7, 2017

Last month, just before the Wall Street Journal reported that CVS is looking to buy Aetna, CVS’s stock sank on news that Amazon had acquired licenses to operate as a pharmacy wholesaler in a dozen states. These days, it seems that whenever Amazon says “boo,” all manner of proud companies buckle at the knees.

Insurance 71

Insurance Insurance B2B Pharmaceuticals 71

CaseInterview.com

JULY 18, 2019

The Financial Services Operating Group concerns itself with Banking, Capital Markets and Insurance. The Health and Public Service operating group focuses on those industries. The Health and Public Service operating group focuses on those industries. For more on Accenture Customer Service Transformation work go here: [link].

Accenture 45

Accenture Case Interview Operations Automotive 45

Harvard Business

JULY 19, 2017

If you build a team that brings in operations, sales, finance, and the executive suite, you are more likely to figure out where the real bottlenecks and opportunities are, and you are more likely to come up with practical solutions that actually start solving them.

Data 71

Data Productivity Airlines B2C 71

Harvard Business

MAY 30, 2016

Many firms operating brick and mortar stores are in trouble. B2B commerce, for example, didn’t move mainly online by 2005 as many had predicted in 2000, nor even by 2016, but that doesn’t mean it won’t do so over the next few decades. What’s the real story?

Retail 70

Retail Sales Real Estate Data 70

BCG

DECEMBER 15, 2016

Business is solid, with stable revenue in B2B and rising volume in B2C. They’ve spent decades building highly efficient operations and dominant market share.

Industry 40

Industry B2C B2B Efficiency 40