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How To Help Ensure Strategy Scorecards Don’t Fail You

Steve Shu Consulting

For example, should a benchmarking framework be used? It can be like a report card that you got from school in elementary school. For many strategy engagements, a lot of attention is paid to the detailed analysis framework. Or will that framework lead us down a path of mediocrity? A scorecard is tangible.

Strategy 236
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Your Company Needs a More-Radical Board of Directors

Harvard Business

My guess is that while a poor balance sheet might cause restless sleep, it’s the thought of an incorrectly reported balance sheet that brings on night terrors. I’m not against benchmarking and norming. While benchmarks are useful inputs for compensation decisions, they shouldn’t be a straitjacket.

Company 126
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Contact Center Benchmarking Report: Customer Satisfaction, FCR Continue to Drop

1 to 1

As companies continue to adopt state-of-the-art technologies and techniques in their contact center operations, this has provided terrific opportunities for organizations to make improvements to the customer support experience. benchmarking contactcenterpreparedness customerservicestrategy' 1to1Media.com/weblog.

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Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

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25 Years Ago I Coined the Phrase ?Triple Bottom Line.? Here?s Why It?s Time to Rethink It.

Harvard Business

Management concepts, by contrast, operate in poorly regulated environments where failures are often brushed under boardroom or faculty carpets. Worse, we have conspicuously failed to benchmark progress across these options, on the basis of their real-world impact and performance.

System 132
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TeBIT 2016 Executive Report: Drilling for Digital Gold

BCG

Report Monday, October 10, 2016. So it seems reasonable to assume that telecom operators, too, are reaping the rewards. It’s just the type of question that TeBIT, a benchmarking study jointly developed by ETIS–The Community for Telecom Professionals and The Boston Consulting Group, was created to answer.

Report 40
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Should a CEO’s Bonus Be Based on Financial Performance Alone?

Harvard Business

The Commonwealth Bank’s shareholders were reacting to the board’s annual Remuneration Report, which contained a recommendation that the CEO be granted a bonus based on what critics saw as “soft” measures. The future of corporate reporting lies in an integrated approach.

Financial 120