Epicflow

JUNE 10, 2024

In addition, their focus on effective resource allocation, stakeholder engagement, and change management contributes to enhanced operational efficiency, increased agility, and improved project outcomes. What is the difference between a Chief Project Officer (CPO) and Chief Operating Officer (COO)? What organizations require a CPO?

Resources 178

Resources Methodologies Efficiency Metrics 178

Harvard Business

OCTOBER 13, 2016

The new role required the former CEO of Sodexo India On-Site Services to work with a team of 15 executives from different nationalities and cultures, demanding a shift to a more inclusive leadership style. Formal training programs can teach high-potential leaders the competencies they need to think globally and manage cross-culturally.

Emotional Intelligence 70

Emotional Intelligence Talent Culture Leadership 70

Harvard Business

MAY 3, 2016

“Of course, they will need to be intelligent. But they’ll also need to have a high level of cultural and emotional intelligence.” ” In other words: “An insatiable need to learn about other cultures.” It’s about really engaging in the culture and learning to be vulnerable.”

Education 102

Education Development Leadership Emotional Intelligence 102

Harvard Business

DECEMBER 15, 2017

Some health care businesses use duplicate dyad management structures—one to oversee the clinical enterprise and another to oversee the business and operations that support the clinical enterprise. The dyad model can help break down silos, improve the way clinical and operations leaders work together, and coordinate care.

Training 134

Training Training Management Healthcare 134

Organizational Talent Consulting

MARCH 28, 2022

Build Your Emotional Intelligence. Emotional intelligence is considered the ability to recognize, express, comprehend and regulate emotions. Your degree of self-awareness , self-management, motivation, empathy and interpersonal skills make up your emotional intelligence. 31% contributed to low morale.

Leadership 52

Leadership Emotional Intelligence Agile Culture 52

Harvard Business

JULY 6, 2017

Our data included executives’ scores on personality and emotional intelligence assessments, interviews with their managers and HR, and our case notes. They were more likely to operate based on black-and-white ideals, such as, “There is one best idea that should prevail” or “I am running a pure meritocracy.”

Emotional Intelligence 134

Emotional Intelligence Case Interview Talent Pharmaceuticals 134

Harvard Business

DECEMBER 12, 2016

Research from Google’s people operations department — its term for human resources — confirms the importance of these two qualities. Emotional Intelligence. 3 Ways to Better Understand Your Emotions. For people to work together, they need to know that both labor and credit will be shared. compassion).

Emotional Intelligence 70

Emotional Intelligence Recruiting Recruitment Groups 70

Rick Conlow

JANUARY 2, 2023

They operate in a bubble and do not attend the party. Yet, their work cultures produce 85% disengaged employees. According to Dr. Travis Bradberry, CEOs and other executives have the lowest emotional intelligence skills of all management levels. Too many do not dance because they have lost touch with reality.

Study 88

Study Emotional Intelligence Leadership Finance 88

Rick Conlow

MAY 31, 2023

Negative organizational culture: The overall culture within an organization can impact teamwork. If the organizational culture promotes competition, silos, or a lack of collaboration, it can trickle down to the team level and hinder cooperation. Others just do not care.

Training 99

Training Training Leadership Resources 99

The Management Centre

JUNE 29, 2022

We talked about the need for leaders to have emotional intelligence, show humanity, engage in continuous learning, be a role model, be strategic and of course, to focus on people. We needed emotional intelligence to support people through all the ambiguity and change they experienced. A tall order!

Leadership 97

Leadership Emotional Intelligence Education Ethics 97

Harvard Business

OCTOBER 25, 2018

This same phenomenon operates not just individually, but also organizationally. We worked with a venture capital firm that took pride in differentiating itself from competitors by building its culture around collegiality, care, and consensus.

Agile 132

Agile Company Consulting Efficiency 132

Harvard Business

JANUARY 22, 2018

These traits are commitment, courage, cognizance of bias, curiosity, cultural intelligence, and collaboration. It’s making the shift from emotional intelligence to emotional maturity that’s really critical when we consider the cognizant bias. Angelia Herrin, HBR. What does that mean? What does it take?

Deloitte 71

Deloitte Leadership Culture Talent 71

Harvard Business

JUNE 1, 2017

Steven, the VP operations of a media company, was asked to present on the organization’s digital transformation program to its top 100 executives during an annual strategy retreat. Given the pervasiveness of this emotion across ages and cultures, what’s the adaptive purpose of shame?

Operations 112

Operations Groups Examples Media 112

Harvard Business

DECEMBER 13, 2017

As an aspiring PM, there are three primary considerations when evaluating the role: Core Competencies , Emotional Intelligence (EQ), and Company Fit. Emotional Intelligence (EQ). the humans with whom you’ll work, the overall company culture (diverse, inclusive, flexible work hours, remote culture, etc.),

Productivity 71

Productivity Management Engineering Case Interview 71

Harvard Business

APRIL 23, 2018

” Go “beyond your own worldview” and reflect on “what may be in his cultural background, education, family situation, or day-to-day pressures that’s causing him to behave this way.” ” To muster emotional empathy for that colleague, “find something in them to care about,” McKee says.

Development 134

Development How To Case Study Case Studies 134

Strategic Planning and Management Insights

AUGUST 28, 2024

In the latest episode of the Strategy and Leadership Podcast, host Anthony Taylor sits down with Jean St. Pierre , the co-founder and chairman of the Rhombus Group. Jean shares his compelling story of building a $100 million business, losing it all, and then rediscovering his path through deep introspection and strategic planning.

Groups 109

Groups Leadership Strategy Strategy 109

Harvard Business

MAY 9, 2016

This means creating a culture at work where psychological safety comes first, where your coworkers feel comfortable and willing to share their concerns, needs, and ideas. For positive spillovers between parenting and work to happen, we must reflect on how we operate and who we are in each domain.

Management 70

Management Research Leadership Interviews 70

Harvard Business

JULY 29, 2016

Be sure to ask referees about the candidate’s soft skills and social and emotional-intelligence-based capabilities, says Fernández-Aráoz. But what you learn will help you get a sense for whether the candidate is “a cultural fit” for your organization.

Case Interview 70

Case Interview Interviews Case Study Case Studies 70

LSA Global

MAY 31, 2020

You are operating in a different medium and do not have the safety net that more personal and more informal opportunities for connecting can provide. Are you fostering a culture of connection and a good team rhythm? Acknowledge Individual and Cultural Differences. Learn the tips to better manage virtually.

Management 36

Management Meeting Emotional Intelligence Training 36

1 to 1

APRIL 28, 2022

In this blog post we’ll look at the pros and cons of a captive model versus outsourcing models and explore five ways that outsourcing contact centers can provide your company an ideal approach to improve CX, empower employees, accelerate digital transformation, and improve contact center operational KPIs. Hiring the right people.

Retail 26

Retail Efficiency Emotional Intelligence Operations 26

1 to 1

MAY 10, 2021

Captive centers, those that are client owned and operated, provide resources directly to their organization. This may seem like an attractive option for brands that want to retain control of center operations, and ensure all associates remain on-brand and embrace the corporate culture. Hiring the Right People.

How To 26

How To Sales Emotional Intelligence Efficiency 26

Management Consulted

NOVEMBER 2, 2015

However, not all of its resources are pointed towards consulting, as it offers three lines of services, Audit, Tax and Advisory, with the Advisory arm of its operations (where consulting lives) generating $9.09 Within the US, KPMG LLP operates from 87 offices with more than 23,000 employees. Operating Effectiveness. Outsourcing.

Interviews 100

Interviews Culture Consulting Case Interview 100

Management Consulted

MAY 10, 2015

The Hay Group carried on growing for the next 20 years, expanding its operations and its global reach. Things continued in this vein, with Daniel Goleman using Hay Group research to publish “Working With Emotional Intelligence” in 1999. HAY GROUP CULTURE. Their second US office, San Francisco, was opened in 1965.

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

JULY 5, 2016

If you’re leading a team or an organization, how can you help manage the emotional culture of the people you’re responsible for? Emotional Intelligence is a cornerstone of leadership and it involves understanding our own and others’ emotions and navigating them affectively – not suppressing them.

Emotional Intelligence 132

Emotional Intelligence Research Analysis Leadership 132

Harvard Business

SEPTEMBER 1, 2016

Employees get special training in emotional intelligence, with two aims: listening with empathy, and understanding each guest’s unique needs. Each has the discretion to make decisions as he or she sees fit to make a customer happy, such as giving a scarf to a guest on the way to visit a sick friend.

Company 129

Company Hotels Emotional Intelligence Meeting 129

Harvard Business

JANUARY 26, 2018

In a study of 485 United States adults , exposure to foreign travel was linked to a greater ability to direct attention and energy, which helps us function effectively in diverse situations and display appropriate verbal and nonverbal signals of emotion. Empathy also increases when your travels thrust you into new territory.

Travel 134

Travel Agile Study Culture 134

Harvard Business

JANUARY 17, 2018

Being a remote employee myself, and having my entire team also fall into that category, forced me to think differently about how to build team culture and keep everyone engaged and motivated. I traveled to headquarters to meet the team, figure out the culture there, and get a clear sense of who controls what.

Emotional Intelligence 71

Emotional Intelligence Meeting Survey Culture 71

Harvard Business

JANUARY 25, 2017

After years of analyzing interviews and data from more than 100 teams, it found that the drivers of effective team performance are the group’s average level of emotional intelligence and a high degree of communication between members. Consider the crew that will one day (soon?) 100% of team members were considered pragmatic.

Emotional Intelligence 70

Emotional Intelligence Sports Government Examples 70