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Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell

Consulting Matters

Want a common sense, down-to-earth approach for developing leaders, growing organizations, and creating a profitable consulting or coaching business? Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. Lee Cockerell [link].

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The Art of Storytelling in Corporate Training

Clarity Consultants

Custom eLearning development, guided by an experienced instructional design consultant, can help organizations integrate storytelling into their training programs. Develop Relatable Characters Learners are more likely to engage with stories that feature characters facing challenges similar to their own.

Training 130
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Getting an Intricate Operation Back in Sync

Harvard Business

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

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Blockchain Will Transform Customer Loyalty Programs

Harvard Business

In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. IBM, for example, is partnering with startup Loyyal to develop blockchain infrastructure for loyalty and rewards programs.

Travel 133
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How Smart Speakers Are Poised to Reinvent the Travel Industry

Harvard Business

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 111
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Consultant, Contractor, Freelancer - Labels Matter!

Successful Independent Consulting

If you were a hotel chain, would you be a Motel 6, Courtyard by Marriott, or a Ritz-Carlton? Positioning yourself the wrong way can limit your income, cost you thousands of dollars a year in taxes, stunt your professional development, and tie you unnecessarily to the traditional 9-to-5 routine. Friends don’t let friends W-2!

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Should Consultants Offer Guarantees? The Answer May Surprise You…

Consulting Success

In a HBR article many years ago, Christopher Hart shared how BBBK was able to charge ten times more than its competitors and still maintain a disproportionally high market share in the areas where it was operating at the time. BBBK provides services to its clients that include restaurants, high-end hotels, and other businesses.