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The Art of Storytelling in Corporate Training

Clarity Consultants

For instance, a global hotel chain successfully improved onboarding by incorporating service-based scenarios into their custom eLearning solutions, which helped new hires quickly adapt to the companys culture and develop professional skills. Read the full case study here 2. Read the full case study here 3.

Training 130
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How to Know Which Digital Trends Are Worth Chasing

Harvard Business

Marriott, for example, uses digital technology to streamline the hotel experience for its consumers, particularly its high-value business travelers. Keyless room entry through mobile devices and bill payment via Apple Pay further reduce the friction associated with a traditional hotel experience. The result?

Trends 122
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Bringing the Power of Platforms to Health Care

Harvard Business

It turns out we have a pretty good sense of what’s to come because we know what AirBnB has done to hotels (and homes), Waze to GPS systems and fold-up maps, and Uber to taxis. AirBnB, now used by 50,000 renters each night, is considered to be directly responsible for an estimated $450 million of lost hotel revenue each year.

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The U.S. Isn’t Just Getting Older. It’s Getting More Segregated by Age.

Harvard Business

Judson Manor is a gracious former 1920s luxury hotel near The Cleveland Clinic, Case Western University, and many of the museums and arts institutions in Cleveland, Ohio. The partnership has been a triumph of efficiency — a win-win for the cultural climate of Judson and often-stretched student bank accounts.

Education 137
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What Blockchain Could Mean for Marketing

Harvard Business

A higher “Volume” of data has led to more efficient decision-making in numerous instances, such as in programmatic marketing and in banking. This problem manifests itself when you see that same display ad for a hotel following you from one website to another, even though you already made a booking for that hotel two days ago.

Marketing 145
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The Parts of Customer Service That Should Never Be Automated

Harvard Business

Down the road in Santa Clara, California, room service robots are being designed that can navigate a hotel’s floor plan and interact digitally with its elevator and phone systems to deliver towels and beverages to guests. Businesses will continue to seek new ways to use technology to improve the quality and efficiency of service.

Banking 134
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Learn from Your Analytics Failures

Harvard Business

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. The projections worked fine for about a third of the hotels but were wildly, destructively off for another third.

Hotels 70