Remove Efficiency Remove Hotels Remove Productivity
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How to Know Which Digital Trends Are Worth Chasing

Harvard Business

Marriott, for example, uses digital technology to streamline the hotel experience for its consumers, particularly its high-value business travelers. Keyless room entry through mobile devices and bill payment via Apple Pay further reduce the friction associated with a traditional hotel experience. The result?

Trends 122
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The U.S. Isn’t Just Getting Older. It’s Getting More Segregated by Age.

Harvard Business

Judson Manor is a gracious former 1920s luxury hotel near The Cleveland Clinic, Case Western University, and many of the museums and arts institutions in Cleveland, Ohio. The partnership has been a triumph of efficiency — a win-win for the cultural climate of Judson and often-stretched student bank accounts.

Education 136
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Learn from Your Analytics Failures

Harvard Business

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. The projections worked fine for about a third of the hotels but were wildly, destructively off for another third.

Hotels 70
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We Don’t Need a Whole New Regulatory Regime for Platforms Like Uber and Airbnb

Harvard Business

First, we should agree on a definition of a new market: in our view, it is commerce that brings together products and services with customers in a transaction that did not previously exist. For example, many leading hotel companies moved to an “asset light” model years ago. While they do leverage nontraditional assets (e.g.,

Hotels 70
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Leadership Tip #13: For Innovation, Remove at Least One Policy or Procedure a Week

Johanna Rothman

As the organization changes (both products and tooling), people might not make those mistakes again. About a decade ago, an organization suffered three consecutive bad deployments to production. Finally, one large change broke the production server. Or have those same risks. Yet, the policies and procedures remain.

Policies 131
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6 Digital Strategies, and Why Some Work Better than Others

Harvard Business

Accor, which is opening its online booking platform to independent hotels offers a good case. Examples include the Swedish retailers H&M and Ikea, both of which are offering a online reseller options for their own customers , allowing them to sell used, branded products to one another.

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Back office vs. front office: how to boost efficiency and productivity between both offices

1 to 1

Yet, in many businesses, there is often some overlap and confusion over what defines the roles of a front office and back office, making it difficult to prioritize an area for greater efficiency and productivity. What is the front office? The front office refers to the customer-facing section of a firm. What is the back office?