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How to Know Which Digital Trends Are Worth Chasing

Harvard Business

Marriott, for example, uses digital technology to streamline the hotel experience for its consumers, particularly its high-value business travelers. Keyless room entry through mobile devices and bill payment via Apple Pay further reduce the friction associated with a traditional hotel experience. The result?

Trends 122
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The Parts of Customer Service That Should Never Be Automated

Harvard Business

Down the road in Santa Clara, California, room service robots are being designed that can navigate a hotel’s floor plan and interact digitally with its elevator and phone systems to deliver towels and beverages to guests. Businesses will continue to seek new ways to use technology to improve the quality and efficiency of service.

Banking 133
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We Don’t Need a Whole New Regulatory Regime for Platforms Like Uber and Airbnb

Harvard Business

shared capital, shared workforce) to efficiently deliver on the same customer promise, many equivalent approaches have appeared before within those same industries, and it is the successful disruption of the status quo — not any fundamental “newness” — that has incumbents worried.

Hotels 70
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Top 10 Consulting Firms In New York

Management Consulted

Some of the major practice areas that the NYC region focuses on are corporate development, corporate finance, digital economy, globalization, growth, information technology, marketing & sales operations, people and organization, post merger integration, risk management, strategy, sustainability, and transformation.

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Sustainable Aviation: Emerging Trends and Opportunities

Tom Spencer

These include offsetting greenhouse gas production by purchasing carbon credits, investing in more efficient gas turbine engines, using sustainable aviation fuel, and manufacturing with novel materials and 3D printing methods. Companies such as GE Aviation and Safran are working on improving engine efficiency in order to reduce emissions.

Trends 88
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How Likely Is Your Industry to Be Disrupted? This 2×2 Matrix Will Tell You

Harvard Business

For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack. In the durability state, we found efficient, mature industries — think alcoholic beverages or tires and rubber. Consider the newspaper-publishing industry.

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Back office vs. front office: how to boost efficiency and productivity between both offices

1 to 1

Yet, in many businesses, there is often some overlap and confusion over what defines the roles of a front office and back office, making it difficult to prioritize an area for greater efficiency and productivity. What is the front office? The front office refers to the customer-facing section of a firm. Learn more.