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Transform Business Operations with Process Mining

Harvard Business

The most effective companies we interviewed use process mining to generate operational insights at scale, identify process inefficiencies, define targeted actions, and measure process improvements — all of which lead to value realization. It is often a major cultural change to fully embrace this level of process management.

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Digital Twins Aren’t Just for Big Businesses

Harvard Business

Once the exclusive province of big business, small and medium enterprises (SMEs) can now use AI to advanced digital twins that enable them to repeatedly simulate and optimize complex multivariable problems.

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How One Airline Is Using AR to Improve Operations

Harvard Business

Lessons in enterprise AR’s potential from China Southern Airlines.

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How Retailers Became Ad Platforms

Harvard Business

Major retailers are today, most notably Amazon, are creating and operating their own advertising platforms — and they’re making millions doing it. trillion to enterprise values in the U.S. McKinsey estimates that by 2026, retail media will add $1.3 alone, with profit margins between 50% and 70%.

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When It Comes to Long-Term Value, Incumbents Should Think Like Digital Disruptors

Harvard Business

5) Launch a data and AI-enabled omnichannel customer outreach program, and 6) Transform KPIs, structure, and incentives.

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How to Address the Supply-Chain Staffing Crisis

Harvard Business

For small to medium enterprises, this means margins may be squeezed to the point to where they can no longer compete in today’s hyper-competitive global marketplace. Businesses are being impacted by a global skills shortage that is hampering manufacturing output and service delivery.

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Getting an Intricate Operation Back in Sync

Harvard Business

Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. The head of operations chimed in: His five most recent checkouts had complained about breakfast, and the cost of compensating guests for disappointing experiences was getting out of control. Insight Center.