Harvard Business

MAY 18, 2018

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.

Hotels 28

Hotels Data Fashion Media 28

Harvard Business

FEBRUARY 27, 2024

These techniques have been used to convince more citizens to apply for tax benefits and more franchised hotels to use a new algorithmic pricing system, among other examples. Organizations can find ways to improve the take-up rates of products and programs by utilizing concepts from behavioral economics.

Hotels 90

Hotels How To System Examples 90

Harvard Business

AUGUST 2, 2016

Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. .” In the hotel industry, two popular hurdles are selling packages and employing uncertainty. Package pricing.

Hotels 28

Hotels Travel How To Airlines 28

Harvard Business

MARCH 13, 2024

But the leaders of a handful of companies, including Costco and Four Seasons Hotels and Resorts, never forget that businesses are complex systems whose elements are interconnected. That gives them the discipline to reject temptations to grow faster than their organizations can sustain.

Hotels 88

Hotels System Company Strategy 88

MishTalk

JULY 9, 2015

Between June 28 and July 4 at a Hilton hotel in Athens, transactions on a Bloomberg reporter's Visa credit card issued by Citigroup Inc. spokeswoman said that the Athens hotel had billed the customer in euros, not drachmas. were posted as being carried out in "Drachma EQ." Citigroup and Visa Inc. declined to comment.

Hotels 28

Hotels Banking Report Management 28

Harvard Business

MARCH 1, 2017

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.

Hotels 28

Hotels Data Fashion Retail 28

Harvard Business

DECEMBER 13, 2017

As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries.

Hotels 28

Hotels Case Studies Case Study Study 28

Killer Consultant

SEPTEMBER 29, 2010

When it comes to choosing the hotel at your destination, given that you _have_ a choice (don’t underestimate how remote a client site can be…), it makes sense to choose not only by stars, price or name. Staying with hotels of big chains has the advantage that you can count on a certain standard for each hotel you get to.

Hotels 40

Hotels Travel Advertising Course 40

Killer Consultant

SEPTEMBER 29, 2010

When it comes to choosing the hotel at your destination, given that you _have_ a choice (don’t underestimate how remote a client site can be…), it makes sense to choose not only by stars, price or name. Staying with hotels of big chains has the advantage that you can count on a certain standard for each hotel you get to.

Hotels 40

Hotels Travel Advertising Course 40

Consulting Matters

AUGUST 4, 2022

Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Operations 156

Operations Leadership Hotels Sports 156

MishTalk

SEPTEMBER 25, 2014

Sanction Madness Escalates: Italy Seizes Hotel of Putin Ally Two days ago sanction madness hit a new extreme: Italy seizes Putin ally Arkady Rotenberg’s property assets. But with brains as dense as Obama, McCain, and various EU officials, hope for sanity appears to be a lost cause.

Hotels 65

Hotels Real Estate Report Management 65

Management Consulted

APRIL 21, 2019

Consulting is known for its business travel – so much, in fact, that it’s hard to describe your work in the industry without mentioning the constant flights and hotel nights. While it’s great to rack up points and enjoy nice … Continue Reading.

Travel 114

Travel Deloitte Consulting Hotels 114

Tom Spencer

SEPTEMBER 13, 2024

My favorite part is meeting in the hotel bars and working together with team members. 9:00 PM – Catching Up on Emails and Admin Work Back in my hotel room, I spend the evening catching up on emails and administrative tasks.

Consulting 78

Consulting Hotels Meeting Automotive 78

Management Consulted

MARCH 28, 2019

It used to be that a consultant could wrack up thousands of reward points a year on airline tickets alone, not to mention hotels, ground transportation, and food. Consulting firm credit card use is changing. Credit card reward points are … Continue Reading.

Hotels 100

Hotels Transportation Airlines Consulting 100

Strategic Planning and Management Insights

MAY 26, 2020

Keith Ferrazzi is a two-time New York Times best selling author, Harvard Business School graduate, and the former youngest CMO of a Fortune 500 company at Starlight Hotels.

Hotels 98

Hotels Airlines How To Leadership 98

Alan Weiss

JUNE 5, 2023

The first and last person you meet in a good hotel is the doorman. It’s important that it be a positive experience. Guests don’t generally meet management on arrival. The same applies to a restaurant and the host, or the large company and the receptionist. What’s the first and last impression people have dealing with you?

Hotels 52

Hotels Meeting Company Management 52

Seth Godin Blog

NOVEMBER 12, 2024

When you planned a lazy and boring menu for the group meeting at your hotel, you chose to send a message of carelessness. When you built that automated phone tree to save a few dollars on customer service, you were choosing to lose some of your best customers.

Hotels 36

Hotels System Training Training 36

Clarity Consultants

APRIL 30, 2021

Starwood Hotels and Resorts Worldwide (now part of Marriott) is one of the world’s leading hotel and leisure companies. Starwood management recognized the value of providing focused, comprehensive training to new hires, who generally have no concept of the company’s brands and related customer service expectations.

Training 52

Training Training Hotels Company 52

1 to 1

OCTOBER 3, 2013

Imagine you''re the president of one of the largest economy hotel chains in America. How''s this for a challenge? Your goal: deliver a consistent, high-quality on-brand customer experience across all of your properties. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Hotels 35

Hotels Groups Strategy Strategy& 35

Alan Weiss

JUNE 9, 2021

How do conference centers and hotels lure back millions of dollars in convention business when organizations can meet virtually? The people who talk about “returning to normal” are those people who are going to be bringing up the rear in the new marketplaces.

Hotels 86

Hotels Conference Meeting Consulting 86

Harvard Business

DECEMBER 4, 2019

Youngme, Felix, and Mihir discuss some of the under-the-radar companies that they think people should be paying more attention to.

Hotels 48

Hotels Engineering Company 48

Johanna Rothman

OCTOBER 27, 2023

Emily Gould walked into the ballroom at the fancy Boston Harbor hotel and could not decide if she was delighted or appalled. This excerpt is from a short story, currently titled “A Dreidel Ball Miracle,” which will be published in the Holiday Spectacular Kickstarter, link below. All those dreidels.

Hotels 59

Hotels Consulting Management 59

Alan Weiss

OCTOBER 2, 2021

The first and last person you deal with in a hotel is the doorman, and in a restaurant the hostess. They need to be top quality, no matter how nice the hotel room or how good the food. And they deserve to be paid as top quality people.

Hotels 40

Hotels Training Training Consulting 40

Management Consulted

JANUARY 22, 2015

He co-founded MobileSuites, an app that puts travel concierge services and hotel information at your fingertips, and which you can (and should) find and sign-up for here. As we were talking, we started thinking that we could really improve the hotel experience, That sort of hit us on the head and we just couldn’t stop thinking about it.

Hotels 100

Hotels Oliver Wyman Travel Recruitment 100

Seth Godin Blog

AUGUST 24, 2024

Now, though, hotel listings don’t even bother to pretend they’re sorted in any order but “what makes us the most money.” Let the market work it out–the dollars become a self-fueling sort of search algorithm.

Advertising 42

Advertising Hotels Media Course 42

Consulting Matters

JANUARY 27, 2020

For example, when you go to a hotel, you often get a brochure (either physical or virtual) that paints a picture of that property and its amenities. The problem however, is that many times when you get to the hotel, the picture doesn’t match the brochure.

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Hotels Training Training Video 207

Alan Weiss

OCTOBER 22, 2019

I’m astonished by how little designers (cars, hotel rooms, appliances, furniture, etc.) consult with their perspective customers before they produce the final product. I’m always asked by consultants what topics to use for a special event, a client conference, or a webinar or video series.

Hotels 65

Hotels Conference Video Consulting 65

The Crazy Lives of Consultants

MAY 30, 2014

We’ve already established that airlines, hotels and the like really want people like me to expense our way through their wares. Most hotels offer status-based floors and lounges , but they rarely keep the riffraff out in practice. Here are some ideas: Hotels should offer programs to “walk” elite guests to nicer properties.

Travel 71

Travel Hotels Airlines Enterprise 71

Tom Spencer

JULY 14, 2023

For example, the hotel industry was disrupted by Airbnb , which achieved product-market fit soon after launch. Airbnb was simpler and more affordable than traditional hotels, and served the needs of younger populations that wanted a more authentic accommodation experience while travelling.

Productivity 78

Productivity Marketing Airlines Hotels 78

The Crazy Lives of Consultants

OCTOBER 11, 2007

Now I’m back at the hotel. I’m sitting in the hotel bar, and they don’t have wireless. I’m convinced that loud bar music is a covert government operation designed to make people with no life and sitting alone in hotel bars feel good about rationalizing why they’re not talking to anyone. I expect at least four in a hotel salad.

Wireless 40

Wireless Hotels Interviews Recruitment 40

People Business Psychology

NOVEMBER 21, 2018

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Working in a 4 or 5-star hotel is hard work. And that is just about 100% of the workforce in any hotel establishment.

Leadership 52

Leadership Hotels Industry Report 52

Tom Spencer

MAY 19, 2023

If you are a travelling consultant, going to the hotel gym late at night might also be the only time you get a chance to work out if you are busy during the week. In addition, you may find that your local gym, hotel gym, or personal trainer is not open for business if you try to workout too late at night.

Exercises 88

Exercises Hotels Engineering Travel 88

Seth Godin Blog

JULY 24, 2020

Most people would be happy with a hotel that generates a profit of a thousand dollars a day. But if the hotel cost $50,000,000 to build, you’re bust. And because the person who invests money has choices, and often chooses the choice that works best for them. Time costs money too.

Hotels 40

Hotels 40

Alan Weiss

MARCH 7, 2020

The doorman at a hotel is the first and last person you encounter. His attitude is a lot more important than the hotel manager’s in terms of customer happiness.

Hotels 52

Hotels Energy Management Consulting 52

The Crazy Lives of Consultants

MAY 19, 2014

We make sure we maximize our airline and hotel status, we have a wallet full of credit cards, and we pick our travel providers accordingly. But airlines and hotels are aggressively devaluing their points and raising redemption rates. I spend over $100k annually on actual plane tickets, hotel rooms, rental cars, and business meals.

Hotels 57

Hotels Airlines Travel Small Business 57

Johanna Rothman

JANUARY 1, 2019

They paid coach airfare and my hotel room for the entire conference because it was a track talk. No hotel reimbursement before or after the two days of the conference. Because they didn't reimburse business airfare and more hotel nights, I couldn't afford the hit to my business. BTW, I'm not offended by a track talk.

Conference 69

Conference Hotels Travel Consulting 69

IMC USA

JULY 27, 2012

Click here to watch a video of the hotel.) As I write this, our block of discounted hotel rooms is filling up rapidly so you should register now if you are going to attend. The hotel is strategically situated in the heart of the Downtown Disney Resort and is five miles from Disney-MGM Studios, Magic Kingdom, Epcot, and Animal Kingdom.

Hotels 100

Hotels Conference Ethics McKinsey 100