Harvard Business

MAY 18, 2018

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.

Hotels 71

Hotels Data Fashion Media 71

Harvard Business

SEPTEMBER 24, 2018

So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. I didn’t get a room (the hotel was sold out), but I got an interesting lesson in marketing. cities such as Indianapolis; Minneapolis; Savannah, Georgia; and Portland, Maine.

Hotels 70

Hotels Retail Fashion Marketing 70

Harvard Business

MARCH 1, 2017

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.

Hotels 70

Hotels Data Fashion Retail 70

Harvard Business

DECEMBER 13, 2017

As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries.

Hotels 71

Hotels Case Study Case Studies Study 71

Harvard Business

FEBRUARY 14, 2018

Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks down, or a dry cleaner damages a garment. On TripAdvisor, management responses are common: Roughly one-third of reviews receive a response, and nearly half of all hotels respond to reviews.

Study 129

Study Hotels Construction Guidelines 129

Clarity Consultants

APRIL 30, 2021

Starwood Hotels and Resorts Worldwide (now part of Marriott) is one of the world’s leading hotel and leisure companies. Starwood management recognized the value of providing focused, comprehensive training to new hires, who generally have no concept of the company’s brands and related customer service expectations.

Training 130

Training Training Hotels Company 130

Consultant Ninja

SEPTEMBER 27, 2010

When you are in consulting, you rack up a lot of frequent flyer miles and hotel points, but you dont have a lot of time to manage them. It is still in private beta, but I like what I see and Im using it to manage all of my (and Mrs. Ninjas) frequent flyer, hotel, car, and AMEX accounts. Monday, September 27, 2010. Check it out.

Consulting 147

Consulting Oliver Wyman Management Airlines 147

Harvard Business

MARCH 14, 2017

In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. But the number of airline seats and hotel rooms available for redemption in recent years has been limited by near-record occupancy and load factors.

Travel 134

Travel Balance Sheet Hotels Airlines 134

Consulting Success

JUNE 26, 2017

After checking into my hotel in the city center, I took the elevator down 13 floors to the street. The island he lives on is famous for oranges, a fact I knew about as I had visited this island three times before. But when I arrived, I found something I wasn’t expecting. I’ll tell you about that in just a minute.

Retail 268

Retail ROI Hotels Productivity 268

Harvard Business

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. Worldwide, ownership exceeds 100 million units and is projected to reach 225 million by 2020.

Travel 113

Travel Industry Hotels Airlines 113

Harvard Business

DECEMBER 19, 2018

21c Museum Hotels. Some recent picks: Bloomberg article (“ Wall Street Rule for the #MeToo Era: Avoid Women At All Cost “) and Response from Jefferies CEO Richard Handler. The Truth As Told By Mason Buttle (by Leslie Connor). TikTok (phone app). Robert Stavins (follow on Twitter). FRED (Federal Reserve Economic Data).

Advertising 130

Advertising Hotels Video Data 130

Management Consulted

APRIL 21, 2019

Consulting is known for its business travel – so much, in fact, that it’s hard to describe your work in the industry without mentioning the constant flights and hotel nights. While it’s great to rack up points and enjoy nice … Continue Reading.

Travel 114

Travel Deloitte Consulting Hotels 114

Clarity Consultants

FEBRUARY 25, 2025

For instance, a global hotel chain successfully improved onboarding by incorporating service-based scenarios into their custom eLearning solutions, which helped new hires quickly adapt to the companys culture and develop professional skills.

Training 130

Training Training Case Studies Case Study 130

IMC USA

JULY 27, 2012

Click here to watch a video of the hotel.) As I write this, our block of discounted hotel rooms is filling up rapidly so you should register now if you are going to attend. The hotel is strategically situated in the heart of the Downtown Disney Resort and is five miles from Disney-MGM Studios, Magic Kingdom, Epcot, and Animal Kingdom.

Hotels 100

Hotels Conference Ethics McKinsey 100

Management Consulted

JANUARY 22, 2015

He co-founded MobileSuites, an app that puts travel concierge services and hotel information at your fingertips, and which you can (and should) find and sign-up for here. As we were talking, we started thinking that we could really improve the hotel experience, That sort of hit us on the head and we just couldn’t stop thinking about it.

Hotels 100

Hotels Oliver Wyman Travel Recruiting 100

Seth Godin Blog

NOVEMBER 12, 2024

When you planned a lazy and boring menu for the group meeting at your hotel, you chose to send a message of carelessness. When you built that automated phone tree to save a few dollars on customer service, you were choosing to lose some of your best customers.

Hotels 42

Hotels System Training Training 42

Consulting Matters

AUGUST 4, 2022

Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Operations 156

Operations Leadership Hotels Sports 156

Tom Spencer

MAY 12, 2023

In this article, we will explore a variety of rewards you might be able to gain on airlines, hotels, rental cars, and credit cards. Hotels Staying in hotels goes together with flying, but in some ways there are more options here. You might have to fly to Dallas for work, but there are hundreds of hotels within the city limits.

Travel 88

Travel Hotels Airlines Consulting 88

Harvard Business

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Later, he privately told me he was thinking of leaving the hotel. And something was wrong. Our fine dining restaurant was on the brink of losing its hard-won Michelin rating. This has to be done as a group.

Operations 103

Operations Hotels Case Interview Finance 103

Harvard Business

JULY 7, 2016

Marriott, for example, uses digital technology to streamline the hotel experience for its consumers, particularly its high-value business travelers. Keyless room entry through mobile devices and bill payment via Apple Pay further reduce the friction associated with a traditional hotel experience.

Trends 123

Trends Hotels How To Retail 123

Management Consulted

MARCH 28, 2019

It used to be that a consultant could wrack up thousands of reward points a year on airline tickets alone, not to mention hotels, ground transportation, and food. Consulting firm credit card use is changing. Credit card reward points are … Continue Reading.

Hotels 100

Hotels Transportation Airlines Consulting 100

Strategic Planning and Management Insights

MAY 26, 2020

Keith Ferrazzi is a two-time New York Times best selling author, Harvard Business School graduate, and the former youngest CMO of a Fortune 500 company at Starlight Hotels.

Hotels 98

Hotels Airlines How To Leadership 98

The Crazy Lives of Consultants

MAY 30, 2014

We’ve already established that airlines, hotels and the like really want people like me to expense our way through their wares. Most hotels offer status-based floors and lounges , but they rarely keep the riffraff out in practice. Here are some ideas: Hotels should offer programs to “walk” elite guests to nicer properties.

Travel 71

Travel Hotels Airlines Enterprise 71

Melissa Agnes

AUGUST 11, 2014

Last week I wrote about the Hotel that had a policy where they would fine newlyweds $500 for negative online reviews , whether written by the newlyweds or by any of their wedding guests. (If The hotel’s (ludicrous) policy was posted to their website last year, yet it only went viral against them last week.

Case Studies 92

Case Studies Case Study Hotels Policies 92

Harvard Business

JULY 18, 2016

Her mother, Kyle Richey, and her co-founder, David Richey, are known for helping luxury service businesses — including hotel, retail, fashion, and professional sports — develop brand-defining service standards. Luxury customers, whether they’re buying automobiles, or jewelry, or hotel suites, want to feel special.

Hotels 70

Hotels Data Film Fashion 70

Harvard Business

JANUARY 7, 2020

Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world’s best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group.

Hotels 70

Hotels Groups Company Leadership 70

Harvard Business

JUNE 14, 2017

Show up earlier to the airport than you’re used to, so you can pump before you take off, and reserve early check-ins at your hotels to facilitate pumping on arrival. Call your hotel in advance and ask about refrigeration options. The parents I talked to offered some other hard-won tips: Be early to everything.

Travel 122

Travel Hotels Transportation Policies 122

Harvard Business

MAY 21, 2018

For instance, one study found that hotel guests who learned that most other guests had reused their towels were 26% more likely to do so than guests who were only exposed to a general message about the value of protecting the environment.

Culture 136

Culture Hotels Study Research 136

Harvard Business

MAY 31, 2018

Checking into a hotel for a conference several years ago, I asked the receptionist where I could get some dinner. There was no restaurant in the hotel, I was told; my only options were ordering delivery from a fast-casual chain or a pizza joint. Eric Raptosh Photography/Getty Images.

Travel 76

Travel Data Hotels Exercises 76

Management Consulted

FEBRUARY 23, 2014

It was a beautiful Sunday, and the only real excitement was the day before – we got evacuated onto the lobby level of our hotel with 80MPH+ winds and major tornado warnings. By way of a quick words-only recap, we made our way back to Duke and got to train 30 eager sophomores and juniors preparing for their first interview season.

Case Interview 179

Case Interview Interviews Consulting Hotels 179

Harvard Business

MAY 14, 2018

This problem manifests itself when you see that same display ad for a hotel following you from one website to another, even though you already made a booking for that hotel two days ago.

Marketing 145

Marketing Advertising Data Hotels 145

Alan Weiss

JUNE 9, 2021

How do conference centers and hotels lure back millions of dollars in convention business when organizations can meet virtually? The people who talk about “returning to normal” are those people who are going to be bringing up the rear in the new marketplaces.

Hotels 86

Hotels Conference Meeting Consulting 86

Harvard Business

NOVEMBER 10, 2016

It turns out we have a pretty good sense of what’s to come because we know what AirBnB has done to hotels (and homes), Waze to GPS systems and fold-up maps, and Uber to taxis. AirBnB, now used by 50,000 renters each night, is considered to be directly responsible for an estimated $450 million of lost hotel revenue each year.

Healthcare 112

Healthcare Hotels Transportation System 112

Melissa Agnes

SEPTEMBER 29, 2014

I had to dip my toes in the Persian Gulf – and take a picture with the only 7 star hotel in the world, The Burj Al Arab. I loved the title of the Hotel Al Qasr’s concierge reception. This was one of the views from my hotel room.). Marhaba means “hello” in Arabic. Talk about welcoming communication!

Media 85

Media Hotels Healthcare Government 85

MishTalk

DECEMBER 11, 2024

The price of rent and OER both rose a modest 0.2 percent in November, but shelter jumped 0.3 The reason is lodging away from home.

Hotels 43

Hotels 43

IMC USA

MAY 22, 2012

Where : Orlando, FL at the beautiful Buena Vista Palace Hotel and Spa. . · Innovative Marketing Mastery for Consultants — Ford Saeks. Ethics, Risk and Compliance — Juan Pujol and Paul Martino. Take a look! Demand is high and availability is limited. Click [link] and make your reservations today! When: October 4 – 6, 2012.

Conference 100

Conference Hotels Ethics McKinsey 100

MishTalk

JUNE 27, 2014

China’s project to build a replica Manhattan is taking shape against a backdrop of vacant office towers and unfinished hotels, underscoring the risks to a slowing economy from the nation’s unprecedented investment boom. Bloomberg reports China Builds Its Own Manhattan -- Except It''s a Ghost Town.

Hotels 77

Hotels Banking Government Construction 77