Research: How Companies Can Support Managers They Send Abroad
Harvard Business
JANUARY 27, 2025
But new research suggests that companies organizational structures may be better predictors of employee success.
Hotels Related Topics 
How to Get People to Seize Opportunities at Work
Harvard Business
FEBRUARY 27, 2024
These techniques have been used to convince more citizens to apply for tax benefits and more franchised hotels to use a new algorithmic pricing system, among other examples. Organizations can find ways to improve the take-up rates of products and programs by utilizing concepts from behavioral economics.
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Hotel Fines Newlyweds $500 For Negative Reviews – What Were They Thinking?
Melissa Agnes
AUGUST 4, 2014
Union Street Guest House, a hotel in Hudson, New York, is being slammed for a policy they put in place in order to prohibit wedding parties from posting negative online reviews about them. It was meant to be taken down long ago and certainly was never enforced.” ” Are you kidding me? appeared first on Agnes + Day. Case Studies'
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Lessons from Costco on Sustainable Growth
Harvard Business
MARCH 13, 2024
But the leaders of a handful of companies, including Costco and Four Seasons Hotels and Resorts, never forget that businesses are complex systems whose elements are interconnected. That gives them the discipline to reject temptations to grow faster than their organizations can sustain.
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Why On-Site Consulting Bites, And When to Do It Anyway
David A Fields
JANUARY 8, 2019
Are there consultants who love to sleep in impersonal hotel rooms, consume unhealthy food, miss family events and endure flight delays? After all, there are people who love to eat crickets.It doesn’t amaze me that old, storied, brand name consulting firms primarily employ an on-site consulting model. After all, those firms are old.
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How to Stay in Premium Hotels Without Blowing Your Expense Account
Harvard Business
AUGUST 2, 2016
Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. .” In the hotel industry, two popular hurdles are selling packages and employing uncertainty. Package pricing.
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Under-the-Radar Companies, including OYO Hotels, Carbon Engineering, Whim, and more!
Harvard Business
DECEMBER 4, 2019
Youngme, Felix, and Mihir discuss some of the under-the-radar companies that they think people should be paying more attention to.
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How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them
Harvard Business
MAY 18, 2018
At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.
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Lifestyle Brands Are Building Hotels Now. Here’s Why That Actually Makes Sense.
Harvard Business
SEPTEMBER 24, 2018
So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. I didn’t get a room (the hotel was sold out), but I got an interesting lesson in marketing. cities such as Indianapolis; Minneapolis; Savannah, Georgia; and Portland, Maine.
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How Our Hotel Used Data to Make Our Laundry Service Glamorous
Harvard Business
MARCH 1, 2017
In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.
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Case Study: Should a Hotel Giant Eliminate Some Brands and Refocus?
Harvard Business
DECEMBER 13, 2017
As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries.
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Study: Replying to Customer Reviews Results in Better Ratings
Harvard Business
FEBRUARY 14, 2018
Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks down, or a dry cleaner damages a garment. On TripAdvisor, management responses are common: Roughly one-third of reviews receive a response, and nearly half of all hotels respond to reviews.
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A Success Story: A Leading Fortune 500 Hospitality Company Upgrades Training Materials for More Effective Onboarding
Clarity Consultants
APRIL 30, 2021
Starwood Hotels and Resorts Worldwide (now part of Marriott) is one of the world’s leading hotel and leisure companies. Starwood management recognized the value of providing focused, comprehensive training to new hires, who generally have no concept of the company’s brands and related customer service expectations.
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Consultant Ninja: How Consultants Manage Frequent Flyer Miles.
Consultant Ninja
SEPTEMBER 27, 2010
When you are in consulting, you rack up a lot of frequent flyer miles and hotel points, but you dont have a lot of time to manage them. It is still in private beta, but I like what I see and Im using it to manage all of my (and Mrs. Ninjas) frequent flyer, hotel, car, and AMEX accounts. Monday, September 27, 2010. Check it out.
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Blockchain Will Transform Customer Loyalty Programs
Harvard Business
MARCH 14, 2017
In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. But the number of airline seats and hotel rooms available for redemption in recent years has been limited by near-record occupancy and load factors.
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6 Ways to Move Beyond the Commodity Mindset
Consulting Success
JUNE 26, 2017
After checking into my hotel in the city center, I took the elevator down 13 floors to the street. The island he lives on is famous for oranges, a fact I knew about as I had visited this island three times before. But when I arrived, I found something I wasn’t expecting. I’ll tell you about that in just a minute.
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How Smart Speakers Are Poised to Reinvent the Travel Industry
Harvard Business
AUGUST 7, 2018
Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. Worldwide, ownership exceeds 100 million units and is projected to reach 225 million by 2020.
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110 Not Everyone Can Build a Digital Ad Business, Plus Debating Radical Transparency
Harvard Business
DECEMBER 19, 2018
21c Museum Hotels. Some recent picks: Bloomberg article (“ Wall Street Rule for the #MeToo Era: Avoid Women At All Cost “) and Response from Jefferies CEO Richard Handler. The Truth As Told By Mason Buttle (by Leslie Connor). TikTok (phone app). Robert Stavins (follow on Twitter). FRED (Federal Reserve Economic Data).
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5 Travel Hacks as a Deloitte Consultant
Management Consulted
APRIL 21, 2019
Consulting is known for its business travel – so much, in fact, that it’s hard to describe your work in the industry without mentioning the constant flights and hotel nights. While it’s great to rack up points and enjoy nice … Continue Reading.
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The Art of Storytelling in Corporate Training
Clarity Consultants
FEBRUARY 25, 2025
For instance, a global hotel chain successfully improved onboarding by incorporating service-based scenarios into their custom eLearning solutions, which helped new hires quickly adapt to the companys culture and develop professional skills.
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The Gift of Failure
Consulting Matters
JANUARY 27, 2020
For example, when you go to a hotel, you often get a brochure (either physical or virtual) that paints a picture of that property and its amenities. The problem however, is that many times when you get to the hotel, the picture doesn’t match the brochure.
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To Grow or Not. The choice is yours!
IMC USA
JULY 27, 2012
Click here to watch a video of the hotel.) As I write this, our block of discounted hotel rooms is filling up rapidly so you should register now if you are going to attend. The hotel is strategically situated in the heart of the Downtown Disney Resort and is five miles from Disney-MGM Studios, Magic Kingdom, Epcot, and Animal Kingdom.
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100 An Ex-Consultant’s Jump into the Start Up World
Management Consulted
JANUARY 22, 2015
He co-founded MobileSuites, an app that puts travel concierge services and hotel information at your fingertips, and which you can (and should) find and sign-up for here. As we were talking, we started thinking that we could really improve the hotel experience, That sort of hit us on the head and we just couldn’t stop thinking about it.
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Unforced errors
Seth Godin Blog
NOVEMBER 12, 2024
When you planned a lazy and boring menu for the group meeting at your hotel, you chose to send a message of carelessness. When you built that automated phone tree to save a few dollars on customer service, you were choosing to lose some of your best customers.
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Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell
Consulting Matters
AUGUST 4, 2022
Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.
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Flying High: How to Build Travel Rewards as a Consultant
Tom Spencer
MAY 12, 2023
In this article, we will explore a variety of rewards you might be able to gain on airlines, hotels, rental cars, and credit cards. Hotels Staying in hotels goes together with flying, but in some ways there are more options here. You might have to fly to Dallas for work, but there are hundreds of hotels within the city limits.
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Getting an Intricate Operation Back in Sync
Harvard Business
MAY 20, 2016
Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Later, he privately told me he was thinking of leaving the hotel. And something was wrong. Our fine dining restaurant was on the brink of losing its hard-won Michelin rating. This has to be done as a group.
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Maintaining Your Focus on the Front Lines as Your Company Grows
Harvard Business
SEPTEMBER 1, 2016
Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. At any Oberoi hotel, employees on the front line are individually responsible for directly creating value for the customer—and are empowered to do so both administratively and financially. One of the great front-line obsessives of all time was M.S.
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Firm Credit Card Use Changes In 2019
Management Consulted
MARCH 28, 2019
It used to be that a consultant could wrack up thousands of reward points a year on airline tickets alone, not to mention hotels, ground transportation, and food. Consulting firm credit card use is changing. Credit card reward points are … Continue Reading.
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100 How to Know Which Digital Trends Are Worth Chasing
Harvard Business
JULY 7, 2016
Marriott, for example, uses digital technology to streamline the hotel experience for its consumers, particularly its high-value business travelers. Keyless room entry through mobile devices and bill payment via Apple Pay further reduce the friction associated with a traditional hotel experience.
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How to Lead Without Authority with Keith Ferrazzi
Strategic Planning and Management Insights
MAY 26, 2020
Keith Ferrazzi is a two-time New York Times best selling author, Harvard Business School graduate, and the former youngest CMO of a Fortune 500 company at Starlight Hotels.
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98 Just Because You Get Away With Something For A While, Doesn’t Mean You Will Forever
Melissa Agnes
AUGUST 11, 2014
Last week I wrote about the Hotel that had a policy where they would fine newlyweds $500 for negative online reviews , whether written by the newlyweds or by any of their wedding guests. (If The hotel’s (ludicrous) policy was posted to their website last year, yet it only went viral against them last week.
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Using an Algorithm to Figure Out What Luxury Customers Really Want
Harvard Business
JULY 18, 2016
Her mother, Kyle Richey, and her co-founder, David Richey, are known for helping luxury service businesses — including hotel, retail, fashion, and professional sports — develop brand-defining service standards. Luxury customers, whether they’re buying automobiles, or jewelry, or hotel suites, want to feel special.
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70 Setting a High Bar for Your Customer Service
Harvard Business
JANUARY 7, 2020
Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world’s best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group.
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Why It’s So Hard to Speak Up Against a Toxic Culture
Harvard Business
MAY 21, 2018
For instance, one study found that hotel guests who learned that most other guests had reused their towels were 26% more likely to do so than guests who were only exposed to a general message about the value of protecting the environment.
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Winter 2014 East Coast Tour Recap
Management Consulted
FEBRUARY 23, 2014
It was a beautiful Sunday, and the only real excitement was the day before – we got evacuated onto the lobby level of our hotel with 80MPH+ winds and major tornado warnings. By way of a quick words-only recap, we made our way back to Duke and got to train 30 eager sophomores and juniors preparing for their first interview season.
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What Nursing Parents Need to Know About Pumping During Work Travel
Harvard Business
JUNE 14, 2017
Show up earlier to the airport than you’re used to, so you can pump before you take off, and reserve early check-ins at your hotels to facilitate pumping on arrival. Call your hotel in advance and ask about refrigeration options. The parents I talked to offered some other hard-won tips: Be early to everything.
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Just How Bad Is Business Travel for Your Health? Here’s the Data.
Harvard Business
MAY 31, 2018
Checking into a hotel for a conference several years ago, I asked the receptionist where I could get some dinner. There was no restaurant in the hotel, I was told; my only options were ordering delivery from a fast-casual chain or a pizza joint. Eric Raptosh Photography/Getty Images.
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I’ll Have the No Normal® Please
Alan Weiss
JUNE 9, 2021
How do conference centers and hotels lure back millions of dollars in convention business when organizations can meet virtually? The people who talk about “returning to normal” are those people who are going to be bringing up the rear in the new marketplaces.
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Hotel Costs Jump 3.7 Percent in November, What’s Going On?
MishTalk
DECEMBER 11, 2024
The price of rent and OER both rose a modest 0.2 percent in November, but shelter jumped 0.3 The reason is lodging away from home.
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44 I Joined Airbnb at 52, and Here’s What I Learned About Age, Wisdom, and the Tech Industry
Harvard Business
APRIL 18, 2017
I started a boutique hotel company when I was 26 and, after 24 years as CEO, sold it at the bottom of the Great Recession, not knowing what was next. But I was an “old-school” hotel guy and had never used Airbnb. That’s when Airbnb came calling. Sounded good. I didn’t even have the Uber app on my phone.
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134 What Blockchain Could Mean for Marketing
Harvard Business
MAY 14, 2018
This problem manifests itself when you see that same display ad for a hotel following you from one website to another, even though you already made a booking for that hotel two days ago.
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How The UAE and Saudi Arabia Are Doing Great Things on Social Media
Melissa Agnes
SEPTEMBER 29, 2014
I had to dip my toes in the Persian Gulf – and take a picture with the only 7 star hotel in the world, The Burj Al Arab. I loved the title of the Hotel Al Qasr’s concierge reception. This was one of the views from my hotel room.). Marhaba means “hello” in Arabic. Talk about welcoming communication!
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Bringing the Power of Platforms to Health Care
Harvard Business
NOVEMBER 10, 2016
It turns out we have a pretty good sense of what’s to come because we know what AirBnB has done to hotels (and homes), Waze to GPS systems and fold-up maps, and Uber to taxis. AirBnB, now used by 50,000 renters each night, is considered to be directly responsible for an estimated $450 million of lost hotel revenue each year.
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