Harvard Business

NOVEMBER 12, 2018

I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO. In many cases, the incapacity to successfully support the sales operations has been the downfall of a CMO.

How To 129

How To Sales Marketing Productivity 129

Harvard Business

MAY 8, 2017

Long before becoming CEO, in 2016, he was searching for new growth in the hypercompetitive travel reservations market, coming across a pair of small European startups with a business model opposite to Priceline’s in two key ways: Instead of taking an up-front 25% commission on a hotel reservation, the startups charged only 15% after check-out.

Methodologies 134

Methodologies Culture Company Metrics 134

Management Consulted

FEBRUARY 5, 2017

Some of the major practice areas that the NYC region focuses on are corporate development, corporate finance, digital economy, globalization, growth, information technology, marketing & sales operations, people and organization, post merger integration, risk management, strategy, sustainability, and transformation.

Consulting 157

Consulting Deloitte Bain McKinsey 157

Harvard Business

MAY 30, 2016

How many nights have you spent in a hotel in a city many miles from home? This was validated in my most recent research into mindfulness and leadership, where it emerged as the number one skill. What Leadership Looks Like in Different Cultures. We all went to Uganda [one of their key operations]. You and Your Team Series.

Culture 70

Culture Turnaround Interviews Hotels 70

Management Consulted

MARCH 26, 2017

Although historically not known for consulting services (unless you were consulting – ahem, lobbying – government officials), strategy, operations, and even tech consulting have exploded inside and outside the Beltway in the last 10 years. The leadership set you up for success. – Washington, DC. Cool, or not?

Oliver Wyman 100

Oliver Wyman Consulting Deloitte Bain 100

Harvard Business

APRIL 20, 2016

Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags.

Software 70

Software Company Intellectual Property Airlines 70

Harvard Business

NOVEMBER 20, 2017

Leadership then specifies a plan that it believes will position the company to win in this predicted future. This mindset focuses leadership on making near-term decisions with the longer-term destination in mind, but it doesn’t presume that there is only one path from here to there. Webvan was forced to cease operations by 2001.

Strategy 71

Strategy Strategy& Strategy Company 71

Harvard Business

JUNE 13, 2016

As we move from one hotel chain to another and order the same Starbucks drink in London that we do in Shanghai or Tokyo, it can feel like just another business trip as opposed to a personally meaningful cross-cultural adventure. What Leadership Looks Like in Different Cultures. Too often, these whirlwind treks leave us numb.

Travel 70

Travel Culture Hotels Meeting 70

Harvard Business

AUGUST 23, 2016

Boards of companies operating in the consumer discretionary industry have a disproportionately high representation of Democrats, while boards operating in the industrials and energy and utilities industries skew more Republican. apparel, automobiles, retailing, media, hotels, restaurants & leisure); Consumer Staples (e.g.,

Telecommunications 70

Telecommunications Biotechnology Survey Healthcare 70

Harmonious Workplaces

OCTOBER 24, 2023

L&D, goal-setting theory of motivation, and leadership training took shape during those five years with the band. Here I learned how to improve performance by working as a team and the value of transformational leadership from intrinsically motivated people. What a funny place to find wisdom — a hotel lobby shop!

Hotels 52

Hotels Training Training Exercises 52

Harvard Business

FEBRUARY 1, 2017

Employees were invited to a meeting where leadership discussed its mobile business imperative. Westin, the hotel chain, awards its top innovators a five-day exotic trip each quarter. Doing so helps spread the value of innovation into areas responsible for the broader operating model.

Culture 70

Culture Talent Industry Financial 70

Organizational Talent Consulting

JULY 24, 2023

The proven benefits of innovation include: increased competitive advantage improved operational productivity reduced costs and increased revenue improved commercial value enhanced problem-solving One modern innovation that is impressive to watch is SpaceX's reusable Falcon 9 (watch the video below). References: Beswick, C., Bishop, D., &

Culture 52

Culture Leadership Journal Study 52

Harvard Business

JANUARY 29, 2018

For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack. But companies in this state often face increasing pressure to improve efficiency and reduce operating costs in their legacy businesses, and this pressure attracts opportunistic disruptors.

Industry 71

Industry Retail Accenture Transportation 71

Harvard Business

DECEMBER 8, 2016

The smaller ones could keep their own names, leadership teams, practices, and policies for the first five years. And although senior managers’ remuneration was tied to Contect’s overall sales and operating profits, the head office had relatively little control over the 30,000 projects the company had underway at any given time.

Case Study 70

Case Study Case Studies Study Construction 70

MishTalk

JANUARY 15, 2014

Poor leadership can really damage a country’s hard- won reputation in a mere 10 years. The Fed is operating under the principle that it''s easier to get forgiveness than permission. The conference hotel is a fun place in and of itself. Government administrations can be incompetent for long periods. Obama is not a miracle worker!

Conference 68

Conference Government Education Marketing 68

Harvard Business

JULY 14, 2017

As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. Operate : Deploy the platform to foster connections and the exchange of value at scale. Everyone on the leadership team has a role to play in making this pivot.

Intellectual Property 71

Intellectual Property Strategy Strategy& Strategy 71

LSA Global

MARCH 1, 2021

Do We Have Enough Cost Leadership? Ritz-Carlton Hotels creates customer intimacy through personalization by tracking and responding to customer needs from every guest interaction. Especially in highly priced competitive industries, speed through operational excellence and streamlined supply chains is becoming a distinguishing factor.

Examples 36

Examples Hotels Airlines Company 36

Harvard Business

SEPTEMBER 1, 2016

Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. At any Oberoi hotel, employees on the front line are individually responsible for directly creating value for the customer—and are empowered to do so both administratively and financially. One of the great front-line obsessives of all time was M.S.

Company 128

Company Hotels Emotional Intelligence Meeting 128

Management Consulted

NOVEMBER 2, 2015

However, not all of its resources are pointed towards consulting, as it offers three lines of services, Audit, Tax and Advisory, with the Advisory arm of its operations (where consulting lives) generating $9.09 Within the US, KPMG LLP operates from 87 offices with more than 23,000 employees. Operating Effectiveness. Outsourcing.

Interviews 100

Interviews Culture Consulting Case Interview 100

Organizational Talent Consulting

MARCH 7, 2022

The financial and operational rewards for innovation are significant. improved operational productivity. link] Leaderships Role in Creating an Innovation-based Culture. Innovations are dependent on senior leadership's ability to deliver: effective leadership. reduced costs and increased revenue. million per launch.

Culture 52

Culture Boston Consulting Group Leadership Recruiting 52

Henman Performance Executive

JUNE 17, 2011

Leona Helsmley, a billionaire New York City hotel operator and real estate investor, had a reputation for tyrannical behavior that earned her the nickname “Queen of Mean.” Whether you operate in the political or organizational arena, the same rules apply—the rules apply. Either she forgot, or she lied. WordPress Admin.'

Real Estate 28

Real Estate Case Interview Hotels Interviews 28