Management Consulted

JANUARY 22, 2015

He co-founded MobileSuites, an app that puts travel concierge services and hotel information at your fingertips, and which you can (and should) find and sign-up for here. As we were talking, we started thinking that we could really improve the hotel experience, That sort of hit us on the head and we just couldn’t stop thinking about it.

Hotels 100

Hotels Oliver Wyman Travel Recruitment 100

Harvard Business

SEPTEMBER 1, 2016

Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. At any Oberoi hotel, employees on the front line are individually responsible for directly creating value for the customer—and are empowered to do so both administratively and financially. One of the great front-line obsessives of all time was M.S.

Company 127

Company Hotels Emotional Intelligence Meeting 127

The Crazy Lives of Consultants

OCTOBER 11, 2007

Now I’m back at the hotel. I’m sitting in the hotel bar, and they don’t have wireless. I’m convinced that loud bar music is a covert government operation designed to make people with no life and sitting alone in hotel bars feel good about rationalizing why they’re not talking to anyone. So I did 8 interviews.

Wireless 40

Wireless Hotels Interviews Recruitment 40

Consulting Success

MAY 15, 2017

In a HBR article many years ago, Christopher Hart shared how BBBK was able to charge ten times more than its competitors and still maintain a disproportionally high market share in the areas where it was operating at the time. BBBK provides services to its clients that include restaurants, high-end hotels, and other businesses.

Consulting 206

Consulting B2B Hotels Examples 206

Harvard Business

JULY 18, 2016

Her mother, Kyle Richey, and her co-founder, David Richey, are known for helping luxury service businesses — including hotel, retail, fashion, and professional sports — develop brand-defining service standards. Luxury customers, whether they’re buying automobiles, or jewelry, or hotel suites, want to feel special.

Hotels 70

Hotels Data Film Fashion 70

MishTalk

JUNE 27, 2014

China’s project to build a replica Manhattan is taking shape against a backdrop of vacant office towers and unfinished hotels, underscoring the risks to a slowing economy from the nation’s unprecedented investment boom. Bloomberg reports China Builds Its Own Manhattan -- Except It''s a Ghost Town.

Hotels 77

Hotels Banking Government Construction 77

Harvard Business

JUNE 22, 2017

During an all-hands meeting of 500 Lyft employees, a woman stood on a stage and told the story of the Lyft driver who not only drove her daughter to safety from a violent roommate situation but actually helped her pack and unpack her belongings into a hotel room. It’s not uncommon for this video to move the audience to tears.

Hotels 133

Hotels Transportation Culture Video 133

MishTalk

DECEMBER 29, 2013

Thanks to a new law in France, you have to wait a minimum of 15 minutes except at 4 or 5 star hotels. The "Competition Authority" criticized the decree, emphasizing in particular that the radio taxis also operate on reservation. Want to arrange a limo in France to take you to the airport or go on a private tour?

Tourism 75

Tourism Retail Hotels Operations 75

Harvard Business

SEPTEMBER 3, 2014

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. This ultimately required greater centralization and limiting local operator flexibility and discretion.

Hotels 70

Hotels Data Groups Culture 70

Harvard Business

APRIL 19, 2017

One such decision should concern circumstances under which customers are forcibly expelled from the premises, whether an airplane cabin, a hotel lobby, or a sports venue. Identify and commit to a few crucial “nondelegable” decisions that must be kicked up to a senior manager.

Company 123

Company Airlines Hotels Sports 123

Harvard Business

APRIL 4, 2016

For example, many leading hotel companies moved to an “asset light” model years ago. In other words, they sold their real estate assets to institutional investors and private wealth funds, and they began to operate as essentially management companies focused on defining a brand proposition, marketing and generating sales.

Hotels 70

Hotels Real Estate Accenture Industry 70

Harvard Business

SEPTEMBER 21, 2018

This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note. Just over one-fifth (22%) of boards operating in the IT and telecom industry sought tech expertise when filling their most recent board seat, higher than in any other industry.

Telecommunications 125

Telecommunications Survey Biotechnology Industry 125

Harvard Business

JUNE 22, 2016

Fourth, begin to operate a pilot of your network business by shifting small amounts of capital (including time, talent, and money) to the new initiative. Consider also the digital platform that would enable this collaboration, but to remember to start with a small investment and plan on iteration as you learn.

How To 121

How To Metrics Pharmaceuticals Hotels 121

Tom Spencer

OCTOBER 4, 2011

AECOM provides economic analysis and strategic planning services, which generally fall into four areas of practice: Economic Planning and Real Estate, Entertainment and Leisure, Hotels and Resorts, and Capital Facilities Planning. and has operations in more than 20 countries. Website: www.arup.com. Address: Arup. Level 5 Festival Walk.

Consulting 94

Consulting Intellectual Property Engineering Real Estate 94

Tom Spencer

MAY 31, 2024

Competitive Pricing Boutique firms often lack the traditional overhead and operational costs plaguing larger firms, which allows them to offer clients more competitive pricing. Larger firms also tend to have high operational costs, which means clients end up paying more than the advertised sticker price for each project.

Agile 88

Agile Advertising Travel Consulting 88

Harvard Business

OCTOBER 20, 2017

Have you ever looked up flights or hotels on an app on your phone, only to open your laptop and see different prices? Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Klaus Meinhardt/Getty Images.

Retail 71

Retail Hotels Comparison Ethics 71

Harvard Business

APRIL 7, 2017

The Chief Operating Officer of one of the world’s biggest banks described the environment that fostered the culture that enabled the Libor and related scandals: “It all begins with the organization’s biggest lie.” And think carefully about who is likely to be affected if you do speak out. ” This lie?

Case Interview 134

Case Interview Hotels Culture Interviews 134

Tom Spencer

JUNE 9, 2018

It is cliché to talk of Airbnb as the hotel company with no properties, or Uber as the taxi company with no cars. Services can help a platform operator differentiate their marketplace from competitors, and also lock in users. Two simple economic rules should guide feature addition.

Advertising 74

Advertising Operations Retail Examples 74

Harvard Business

JUNE 19, 2017

In addition, some cities put an artificial limit on the number of taxi operators by requiring them to buy medallions and agree to a set of local regulations. None of the renters pay hotel or tourist taxes. Every Airbnb rental is a lost night of revenue for the hotels that hate it.

Company 71

Company Hotels Banking Industry 71

MishTalk

AUGUST 27, 2013

How can a business operate when the currency is on a free-fall?" A paper in August by the same group found that even deep-pocketed consumers were cutting back, with five-star hotels and fine dining restaurants registering a decline of 20 percent in sales in the past three months after prices of imported food ingredients and spirits rose.

Apparel 75

Apparel Finance Hotels Enterprise 75

People Business Psychology

NOVEMBER 21, 2018

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Working in a 4 or 5-star hotel is hard work. And that is just about 100% of the workforce in any hotel establishment.

Leadership 52

Leadership Hotels Industry Report 52

Harvard Business

JANUARY 31, 2017

Since their founding less than a decade ago, Uber and Airbnb have wrangled with regulators, challenged the taxi and hotel industries, earned extraordinary valuations from venture capital investors — and fundamentally transformed the way people think about urban transportation and travel. These companies had to do something.

Hotels 70

Hotels Travel Film Company 70

Harvard Business

SEPTEMBER 21, 2016

They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers. It has mainly disrupted the hotel chains, which are not platforms, but it may well disrupt online booking sites, which are. After all, platforms, including disruptive ones, are nothing new.

Operations 70

Operations Hotels System Industry 70

Harvard Business

OCTOBER 13, 2016

A change in sales or other customer-acquisition processes, for example, will affect multiple aspects of their business models: the types of orders their firms get, capacity planning, operations, delivery, post-sales requirements, and daily interactions among these groups. The onus is on you, not the buyer, to suggest constructive next steps.

Strategy 70

Strategy Strategy Strategy& Hotels 70

Consulting Success

FEBRUARY 26, 2018

Emma has worked with both large corporations and smaller operations, and she’s joined me today to talk about the keys to success that have taken her consulting business to the next level. Finding ways to balance your work with the other facets of your life is far more effective than constantly operating in deadline mode.

Retail 153

Retail Fashion Consulting Marketing 153

Harvard Business

MAY 16, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. It was a hopeful moment across the region and particularly in Tunisia.

Government 128

Government Tourism Education System 128

Tom Spencer

NOVEMBER 2, 2019

RPA, which stands for ‘ robotic process automation ’, is a technology that consists of software robots ( bots ) that can mimic a human worker performing operations on their laptops. It is ideal for operations that involve rule based repetitive tasks to be done in large volumes.

Software 74

Software Data Engineering Operations 74

Harvard Business

NOVEMBER 12, 2018

I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO. In many cases, the incapacity to successfully support the sales operations has been the downfall of a CMO.

How To 128

How To Sales Marketing Productivity 128

Management Consulted

MARCH 26, 2017

Although historically not known for consulting services (unless you were consulting – ahem, lobbying – government officials), strategy, operations, and even tech consulting have exploded inside and outside the Beltway in the last 10 years. – Washington, DC. They reserve one only on days when they plan to come to the office.

Oliver Wyman 100

Oliver Wyman Consulting Deloitte Bain 100

Harvard Business

MAY 11, 2016

They operate platforms that make it easy and efficient for participants to connect and exchange value. Westfield Malls operates shopping malls that help retailers and shoppers to get together. Airbnb, which seems to have come out of nowhere, is challenging the global hotel industry. million rooms, making it larger than Marriott.

Operations 70

Operations B2B Groups Software 70

Harvard Business

MAY 5, 2016

And alongside the country’s bad debt (some estimates say it is $40 billion ), sanctions were commonly evaded through money laundering , which discouraged foreign banks from operating locally. Luxury hotel brand Melia is joining Accor and Rotana to open the country’s first international five-star hotel, the Gran Melia Ghoo.

Tourism 70

Tourism Banking Hotels Financial 70

Harvard Business

MAY 8, 2017

Long before becoming CEO, in 2016, he was searching for new growth in the hypercompetitive travel reservations market, coming across a pair of small European startups with a business model opposite to Priceline’s in two key ways: Instead of taking an up-front 25% commission on a hotel reservation, the startups charged only 15% after check-out.

Methodologies 134

Methodologies Culture Company Metrics 134

Alan Weiss

AUGUST 4, 2019

The more complex we make things in the name of high technology, the more difficult they are to use: hotel phone systems, big screen TVs, car dashboards, cable boxes, airplane entertainment systems. You have to wade through countless menus or consult manuals the size of War and Peace. (My I told him to start using a pencil and paper.

Hotels 40

Hotels Methodologies System Operations 40

Harvard Business

APRIL 20, 2016

Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags.

Software 70

Software Company Intellectual Property Airlines 70

Tom Spencer

FEBRUARY 3, 2018

When you first start consulting, it can seem like a sort of corporate utopia: interesting work, a new client every few months, access to leaders of industry, great colleagues, endless career development and training, generous dinner budgets, extensive travel, nice hotels, international travel.

Consulting 74

Consulting Travel Case Interview Hotels 74

Harvard Business

AUGUST 2, 2017

Today Dubai also boasts the world’s tallest building, artificial islands, the first hotel with a rain forest, and the largest indoor theme park on earth. By following this tactic, managers also avoid the operational risks involved with cutting across old systems into new ones. Insight Center. Crossing the Digital Divide.

Agile 71

Agile System Retail Data 71

Harvard Business

MAY 30, 2016

How many nights have you spent in a hotel in a city many miles from home? We all went to Uganda [one of their key operations]. His approach led to a very successful turnaround of this country’s operation – and all done without the local leaders feeling culturally imposed upon. That’s a missed opportunity. .

Culture 70

Culture Turnaround Interviews Hotels 70