Hotels Operations Talent 
Harvard Business
MAY 20, 2016
Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.
Harvard Business
JUNE 22, 2016
From there, you will delve into the less-well-known intangible assets such as the talents and skills of your workforce, the IP that exists within your organization, and networks of people and organizations that exist outside the traditional boundaries of your firm.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business
SEPTEMBER 21, 2018
Innovation ranks fifth, after more-conventional concerns such as attracting and retaining top talent and the regulatory environment. This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note.
Tom Spencer
MAY 31, 2024
Unlike larger firms that offer a broad range of services across various sectors, boutique firms possess deep domain expertise, and attract top talent who are passionate about their chosen niche. Larger firms also tend to have high operational costs, which means clients end up paying more than the advertised sticker price for each project.
Harvard Business
SEPTEMBER 3, 2014
In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. This ultimately required greater centralization and limiting local operator flexibility and discretion.
Harvard Business
NOVEMBER 12, 2018
I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO. In many cases, the incapacity to successfully support the sales operations has been the downfall of a CMO.
Harvard Business
FEBRUARY 1, 2017
Westin, the hotel chain, awards its top innovators a five-day exotic trip each quarter. Doing so helps spread the value of innovation into areas responsible for the broader operating model. Develop Talent to Develop the Culture. NBCUniversal’s Talent Lab isn’t your typical corporate university.
Expert insights. Personalized for you.
102 
Let's personalize your content