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Lets face itmost corporate training programs are boring. Storytelling in corporate training does exactly that. By turning training content into a compelling narrative with relatable and memorable stories, companies can improve knowledge retention, boost engagement, and inspire employees to take action.
Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust. Why you need to create a system to be a person of your word.
Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.
Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. At any Oberoi hotel, employees on the front line are individually responsible for directly creating value for the customer—and are empowered to do so both administratively and financially. One of the great front-line obsessives of all time was M.S.
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During an all-hands meeting of 500 Lyft employees, a woman stood on a stage and told the story of the Lyft driver who not only drove her daughter to safety from a violent roommate situation but actually helped her pack and unpack her belongings into a hotel room. It also uses storytelling to spread these values among 20,000 crew members.
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Her mother, Kyle Richey, and her co-founder, David Richey, are known for helping luxury service businesses — including hotel, retail, fashion, and professional sports — develop brand-defining service standards. Luxury customers, whether they’re buying automobiles, or jewelry, or hotel suites, want to feel special.
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Education and training are the keys to increasing wealth on a sustainable basis and the U.S. The Fed is operating under the principle that it''s easier to get forgiveness than permission. The conference hotel is a fun place in and of itself. Developed countries, including the U.S., Stay an extra day and golf or travel.
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