Harvard Business

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. The sales and marketing director said he was receiving complaints about sloppy service. Later, he privately told me he was thinking of leaving the hotel. And something was wrong.

Operations 99

Operations Hotels Case Interview Finance 99

Harvard Business

NOVEMBER 12, 2018

I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO. Sales support: This has sometimes not been the purview of the CMO at all, but has been taken up and led by the sales team alone.

How To 128

How To Sales Marketing Productivity 128

IMC USA

MAY 22, 2012

Mastering the Art of Sales Conversations— Mike Schultz, Founder, "Rain Today”. · Where : Orlando, FL at the beautiful Buena Vista Palace Hotel and Spa. Partial List of Scheduled Presentations: · How to Think Like a Seven and Eight Figure Consulting Firm— James Malinchak , featured on ABC's "The Secret Millionaire”. Take a look!

Conference 100

Conference Hotels Ethics McKinsey 100

MishTalk

DECEMBER 27, 2013

Rental licenses will be only given to properties for primary uses (hotels, offices, etc.), If approved, individuals will find it almost impossible to temporarily rent their home through internet sales as it will be very difficult to obtain a license to conduct such activity. Via Mish-modified translation from El Economista.

Hotels 69

Hotels Sales Management Strategy 69

Harvard Business

JUNE 14, 2017

Given the corporate climate, she felt enormous pressure to attend the company’s annual sales meeting, which meant leaving her 14-week-old son at home. Show up earlier to the airport than you’re used to, so you can pump before you take off, and reserve early check-ins at your hotels to facilitate pumping on arrival.

Travel 119

Travel Hotels Transportation Policies 119

IMC USA

MARCH 15, 2017

The conference dates are October 20-22 in Atlanta, Georgia, at the JW Marriott Atlanta Buckhead Hotel. I am pleased to announce the IMC USA 2017 Annual Consulting Conference: Building Your Practice and Adding Value for Clients. Connect, Learn, Grow at IMC USA Conference 2017! Our 2017 Conference Venue.

Conference 100

Conference Methodologies Hotels Travel 100

Harvard Business

OCTOBER 13, 2016

A change in sales or other customer-acquisition processes, for example, will affect multiple aspects of their business models: the types of orders their firms get, capacity planning, operations, delivery, post-sales requirements, and daily interactions among these groups. Who among your current sales team has this ability?

Strategy 70

Strategy Strategy& Strategy Hotels 70

MishTalk

JUNE 27, 2014

China’s project to build a replica Manhattan is taking shape against a backdrop of vacant office towers and unfinished hotels, underscoring the risks to a slowing economy from the nation’s unprecedented investment boom. Sales of bonds by local-government vehicles to repay bank loans are just “buying time,” he said.

Hotels 77

Hotels Banking Government Construction 77

Harvard Business

JANUARY 3, 2017

Aggregator and comparison websites have brought greater price visibility and ease of product comparison to banking, insurance, hotels and other consumer markets. Directing investments to lower prices may not supercharge sales. It decided to step back and take a more nuanced approach.

Retail 132

Retail Survey Bain Comparison 132

Harvard Business

MAY 29, 2017

It wasn’t long ago and, yet, in technology terms, it’s almost an eternity — ride- or hotel-sharing companies didn’t exist yet and the first generation of social media platforms were just hitting the mainstream. The housing bubble started to burst. Apple released the first iPhone. So much has changed since then.

Survey 132

Survey Hotels Company Enterprise 132

Tom Spencer

APRIL 4, 2021

Sure, you may be flying business class and staying at some of the finest hotels. But usually, what you will see of a city is the airport, your hotel, and the office you are working from. In many marketing and sales related roles, for instance, you could immediately handle entire products, campaigns, clients, or deals by yourself.

Advertising 88

Advertising Consulting Hotels Travel 88

Harvard Business

APRIL 11, 2018

Scented environments have been shown to reduce typos made by office workers ; improve the perception of product quality ; increase purchase intent , average unit sales , and duration of a retail visit or stay among consumers; and boost the willingness of consumers to pay more for a product. Steve Lewis Stock/Getty Images.

Hotels 71

Hotels Real Estate Retail Productivity 71

Harvard Business

DECEMBER 7, 2018

In the tourism sector, while embodied and episodic deceleration has long been encouraged as part of luxury hotels’ wellness focus, we are beginning to see the absence of Wi-Fi marketed as an amenity, for example at Villa Stephanie in Baden-Baden , so guests aren’t posting experiences on Instagram but rather focusing on their holiday.

Tourism 132

Tourism Fashion Hotels Transportation 132

Harvard Business

JUNE 19, 2017

None of the renters pay hotel or tourist taxes. Every Airbnb rental is a lost night of revenue for the hotels that hate it. The company has more rooms available than any hotel chain. To protect auto dealerships in the 1920s, direct sales by an automobile manufacturer were made illegal in most U.S.

Company 71

Company Hotels Banking Industry 71

Consulting Matters

FEBRUARY 26, 2020

How do you feel if your client gives you a free overnight to stay at one of their hotels to get a flavor of their customer service experience? Lots of business mentors can offer you courses and resources on marketing and sales tactics. And that's just differences between industries. There's also difference in growth stages.

Consulting 177

Consulting How To Marketing Hotels 177

Tom Spencer

APRIL 29, 2018

But, like any sales pitch, there’s a degree of exaggeration behind the polished smiles. It’s also worth noting that consulting travel isn’t really travel: on your usual Monday to Thursday run, you’ll see a lot of airports, taxis and hotels, a routine nowhere near as glamourous as people think.

Recruiting 84

Recruiting Recruitment Travel Hotels 84

Harvard Business

JUNE 22, 2016

Dashboards usually include metrics such as number of interactions on your digital platform (sales or other), number of active network partners, value created, for both the firm and its partners, and the overall sentiment of the network regarding its collaboration.

How To 121

How To Metrics Pharmaceuticals Hotels 121

Harvard Business

APRIL 4, 2016

For example, many leading hotel companies moved to an “asset light” model years ago. In other words, they sold their real estate assets to institutional investors and private wealth funds, and they began to operate as essentially management companies focused on defining a brand proposition, marketing and generating sales.

Hotels 70

Hotels Real Estate Accenture Industry 70

Harvard Business

OCTOBER 20, 2017

Have you ever looked up flights or hotels on an app on your phone, only to open your laptop and see different prices? Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Klaus Meinhardt/Getty Images.

Retail 71

Retail Hotels Comparison Ethics 71

Harvard Business

APRIL 7, 2017

And then of course we consider their formal organizational label: CEO, sales rep, shelf-stacker, consultant. However, when traveling with the Chairman he knew that when they sat down together in the hotel lobby with a glass of wine, he could say anything he liked — and he would be heard.

Case Interview 134

Case Interview Hotels Culture Interviews 134

Harvard Business

JUNE 24, 2016

Advertising like “we’ve dropped our previously bloated fixed prices” to boost sales can taint Hamilton ’s brand. Take a cue from other sellers of perishable products with fixed capacities — industries such as airlines, hotels, and car rentals — and employ dynamic pricing.

Airlines 114

Airlines Hotels Sports Advertising 114

Harvard Business

SEPTEMBER 11, 2018

One sales and marketing executive I know told me how he was flown to London with 20 of his colleagues, put up in a pricey hotel, and then trained to do the haka, a traditional war dance, by a group of Maori tribe members from New Zealand. Sometimes these events get really elaborate.

Survey 133

Survey Hotels Interviews Research 133

CaseInterview.com

APRIL 1, 2020

If 25% to 35% of your wealth disappears overnight, you feel poor; you spend less money and that impacts everyone else in the economy even if they didn’t lose money in the stock market (business have fewer sales, they do layoffs, workers have less money then spend less money as consumers).

Banking 119

Banking Insurance Insurance System 119

CaseInterview.com

JUNE 1, 2020

The reason this occurs is that these two things happen in a recession: First, some opportunities get destroyed (think: airlines, hotels, restaurants). If you don’t adapt your sales and marketing messages to your target market’s new priorities, your sales will suffer. This might be an opportunity to change sales messaging.

Case Interview 69

Case Interview Hotels Interviews Marketing 69

Management Consulted

FEBRUARY 5, 2017

Some of the major practice areas that the NYC region focuses on are corporate development, corporate finance, digital economy, globalization, growth, information technology, marketing & sales operations, people and organization, post merger integration, risk management, strategy, sustainability, and transformation.

Consulting 157

Consulting Deloitte Bain McKinsey 157

Harvard Business

JULY 27, 2017

While you might not spend a lot of time every day in the Airbnb app, it’s transforming the hotel and hospitality industry as we know it because of how useful it is. Look for evidence of mobile impacting web or in-store sales — that is a metric that counts. Sponsored by DXC Technology. How the best companies get up to speed.

Strategy 109

Strategy Strategy& Strategy Metrics 109

Harvard Business

JULY 10, 2018

They should then segment suppliers based on which ones need access to which parts of the purchasing firm’s back-office systems (for example, warehouse management, inventory, or point of sale).

Management 70

Management Metrics System Hotels 70

Rick Conlow

MARCH 22, 2023

When I got to my hotel, the clerk seemed annoyed with me. Research shows us that the top service companies have higher sales growth and profits over time. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. The plane was late, and the attendants crabby.

Survey 98

Survey Training Training Bain 98

Alan Weiss

MARCH 26, 2020

All of us here at The Crowne Plaza Greenbelt are very grateful to everyone that has stayed in our hotel, dined in our restaurant, or had a drink in our bar. Jim Day, Director of Sales and Marketing. The hospitality industry is not just a career but it’s our passion and lifestyle. Stay safe, stay healthy, and stay strong!

Hotels 52

Hotels Sales Industry Marketing 52

Harvard Business

JUNE 28, 2016

Companies can also rent their business applications (for accounting and finance, human resource management, marketing and sales, collaboration, project management, and so forth) on-demand from companies like Microsoft, Salesforce.com, Workday, Hubspot, Yammer, Dropbox, Basecamp and others. Microsoft, IBM, and Google offer similar services.

Construction 117

Construction Airlines Data Travel 117

Harvard Business

FEBRUARY 19, 2018

Down the road in Santa Clara, California, room service robots are being designed that can navigate a hotel’s floor plan and interact digitally with its elevator and phone systems to deliver towels and beverages to guests.

Banking 133

Banking Efficiency Retail System 133

Tom Spencer

JULY 14, 2023

Achieve product-market fit, sales will follow Product-market fit is the stage in a startup’s life cycle where the company has created a product that addresses customers’ pain points effectively. For example, the hotel industry was disrupted by Airbnb , which achieved product-market fit soon after launch.

Productivity 78

Productivity Marketing Airlines Hotels 78

MishTalk

AUGUST 27, 2013

A paper in August by the same group found that even deep-pocketed consumers were cutting back, with five-star hotels and fine dining restaurants registering a decline of 20 percent in sales in the past three months after prices of imported food ingredients and spirits rose. How Can Businesses Operate in A currency Freefall?

Apparel 75

Apparel Finance Hotels Enterprise 75

Seth Godin Blog

JULY 2, 2023

And then a lazy brand manager decided to plaster “Sale-A-Bration” signs all over their windows. Or perhaps it’s the front desk person who can’t be bothered to bring the extra energy that the architect, real estate professionals and builders brought to the hotel you just opened.

Real Estate 46

Real Estate Hotels Energy Software 46

Harvard Business

MAY 8, 2017

Long before becoming CEO, in 2016, he was searching for new growth in the hypercompetitive travel reservations market, coming across a pair of small European startups with a business model opposite to Priceline’s in two key ways: Instead of taking an up-front 25% commission on a hotel reservation, the startups charged only 15% after check-out.

Methodologies 134

Methodologies Culture Company Metrics 134

Martinka Consulting

APRIL 30, 2016

You run a business, make sales, advise clients, and in general are in-touch with what’s going on every day. The hotel was $175 cash, 20,000 points, or $225 plus 10,000 points. I can get the hotel for less cash than the amount of cash plus points. I can get a flight for fewer miles than cash plus miles.

Company 40

Company Hotels Airlines Sales 40

Harvard Business

JUNE 6, 2016

Hotel bar @ 7? She reported to the head of sales, who reported to the COO, and she and Brad rarely interacted at work. Still, when just a few days after their drinks in the hotel, he’d asked her out on a “real date,” Elizabeth initially demurred, wondering if it was a good idea. Elizabeth: The whole gang?

Case Study 70

Case Study Case Studies Study Conference 70