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Getting an Intricate Operation Back in Sync

Harvard Business

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Later, he privately told me he was thinking of leaving the hotel. And something was wrong. Our fine dining restaurant was on the brink of losing its hard-won Michelin rating. This has to be done as a group.

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Picking Among Consulting Offers

Tom Spencer

There are some firms that follow a home office staffing model whereby all the clients are relatively local to the home office, so the days with long hours can be done at home rather than at a hotel. Talent Management. Talent management can be drastically different among firms.

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How to Navigate a Digital Transformation

Harvard Business

From there, you will delve into the less-well-known intangible assets such as the talents and skills of your workforce, the IP that exists within your organization, and networks of people and organizations that exist outside the traditional boundaries of your firm.

How To 123
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Just How Bad Is Business Travel for Your Health? Here’s the Data.

Harvard Business

Checking into a hotel for a conference several years ago, I asked the receptionist where I could get some dinner. There was no restaurant in the hotel, I was told; my only options were ordering delivery from a fast-casual chain or a pizza joint. Eric Raptosh Photography/Getty Images.

Travel 76
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Learn from Your Analytics Failures

Harvard Business

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. The projections worked fine for about a third of the hotels but were wildly, destructively off for another third.

Hotels 70
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Engaging Employees Starts with Remembering What Your Company Stands For

Harvard Business

Employee brand engagement differs from “employer branding” or “employment branding,” terms that refer to an organization’s efforts to enhance its image to attract and retain talented employees. MGM wanted to reposition itself from merely a casino company to a worldwide resort and entertainment company.

Company 144
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David and Goliath: How Boutique Firms Triumph

Tom Spencer

Unlike larger firms that offer a broad range of services across various sectors, boutique firms possess deep domain expertise, and attract top talent who are passionate about their chosen niche. Niche Expertise Many boutique consulting firms have carved out a niche for themselves by specializing in specific domains or industries.

Agile 88