Harvard Business

SEPTEMBER 1, 2016

Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. At any Oberoi hotel, employees on the front line are individually responsible for directly creating value for the customer—and are empowered to do so both administratively and financially. One of the great front-line obsessives of all time was M.S.

Company 128

Company Hotels Emotional Intelligence Meeting 128

Management Consulted

DECEMBER 28, 2014

As if traveling across the ocean on the plane wasn’t enough, we felt it necessary to use as many forms of transportation as necessary…so we took a train up to Durham University. ” And to cap off our London adventure, we had an 8-hour open bootcamp at the Grosvenor House, a schmancy hotel overlooking Hyde Park.

Cover Letters 147

Cover Letters Consulting Management Resumes 147

Management Consulted

JANUARY 22, 2015

He co-founded MobileSuites, an app that puts travel concierge services and hotel information at your fingertips, and which you can (and should) find and sign-up for here. As we were talking, we started thinking that we could really improve the hotel experience, That sort of hit us on the head and we just couldn’t stop thinking about it.

Hotels 100

Hotels Oliver Wyman Travel Recruiting 100

Harvard Business

MARCH 13, 2018

It wanted to be known for entertainment venues and hotels that were not gaming-centric — such as the Bellagio and MGM Grand in Las Vegas. In these training sessions, employees went through a curriculum to learn about and experience the attitudes and behaviors that embodied the new MGM Resorts brand values.

Company 144

Company Training Training Culture 144

Harvard Business

MAY 21, 2018

What followed, as covered in the media, has been a serious wave of changes: Top executives at the firm resigned or are on their way ou t, and bias training and other remedies are being introduced. The survey reached the hands of the company’s CEO.

Culture 136

Culture Hotels Study Research 136

Harvard Business

MAY 31, 2018

Checking into a hotel for a conference several years ago, I asked the receptionist where I could get some dinner. There was no restaurant in the hotel, I was told; my only options were ordering delivery from a fast-casual chain or a pizza joint. Eric Raptosh Photography/Getty Images.

Travel 76

Travel Data Hotels Exercises 76

Harvard Business

JUNE 14, 2017

Show up earlier to the airport than you’re used to, so you can pump before you take off, and reserve early check-ins at your hotels to facilitate pumping on arrival. Call your hotel in advance and ask about refrigeration options. The parents I talked to offered some other hard-won tips: Be early to everything.

Travel 121

Travel Hotels Transportation Policies 121

Harvard Business

APRIL 18, 2017

I started a boutique hotel company when I was 26 and, after 24 years as CEO, sold it at the bottom of the Great Recession, not knowing what was next. But I was an “old-school” hotel guy and had never used Airbnb. That’s when Airbnb came calling. Sounded good. I didn’t even have the Uber app on my phone.

Industry 134

Industry Hotels Emotional Intelligence Company 134

Harvard Business

JULY 18, 2016

Her mother, Kyle Richey, and her co-founder, David Richey, are known for helping luxury service businesses — including hotel, retail, fashion, and professional sports — develop brand-defining service standards. Luxury customers, whether they’re buying automobiles, or jewelry, or hotel suites, want to feel special.

Hotels 70

Hotels Data Film Fashion 70

IMC USA

MARCH 15, 2017

The conference dates are October 20-22 in Atlanta, Georgia, at the JW Marriott Atlanta Buckhead Hotel. The JW Marriott Atlanta Buckhead is just blocks away from great shopping at Lenox Mall, Phipps Plaza and the Lenox MARTA train station. Connect, Learn, Grow at IMC USA Conference 2017! Our 2017 Conference Venue. Atlanta Attractions.

Conference 100

Conference Methodologies Hotels Travel 100

MishTalk

JUNE 27, 2014

Ghost cities, ghost malls, and empty train stations in China have been in the news for years. China’s project to build a replica Manhattan is taking shape against a backdrop of vacant office towers and unfinished hotels, underscoring the risks to a slowing economy from the nation’s unprecedented investment boom.

Hotels 77

Hotels Banking Government Construction 77

Rick Conlow

MAY 17, 2023

The Container Store offers its employees competitive pay and benefits, as well as a strong focus on training and development. Marriott International: Marriott International is a global hotel chain recognized for its commitment to servant leadership. Study the literature, get training and coaching, and do your homework.

Leadership 112

Leadership Training Training Airlines 112

Johanna Rothman

AUGUST 12, 2021

Instead, I offered them a deal—I would estimate the airfare and hotel and not charge them a cent more. If people have to ask for books or training, could you offer everyone a book allowance or a training allowance? Maybe even create a team or department-based training allowance so that teams can learn together.

Policies 131

Policies Leadership Guidelines Agile 131

Harvard Business

JUNE 22, 2017

During an all-hands meeting of 500 Lyft employees, a woman stood on a stage and told the story of the Lyft driver who not only drove her daughter to safety from a violent roommate situation but actually helped her pack and unpack her belongings into a hotel room. And its values are safety, caring, fun, integrity, and passion, in that order.

Hotels 134

Hotels Transportation Culture Video 134

Rick Conlow

MARCH 22, 2023

When I got to my hotel, the clerk seemed annoyed with me. And training, coaching, recognizing, and supporting your employee teams so they become superstars. See this: 21 Servant Leadership Training Lessons. As a result, I live the best and worst customer experience’s companies have to offer.

Survey 98

Survey Training Training Bain 98

Harvard Business

JUNE 22, 2016

Meanwhile, the laggards continue to spend their time and money on assets that do not scale so easily — physical goods (such as manufacturing plants or inventory) and human capital (such as highly trained employees that deliver services). There’s no question why legacy organizations are tackling digital transformation now.

How To 123

How To Metrics Pharmaceuticals Hotels 123

Harvard Business

APRIL 11, 2018

Today, Hyatt Place’s signature scent can be found in almost 300 hotels across the U.S. Work with a scent branding strategist and a perfumer trained in ambient aroma development to create your signature scent. Put these thoughts into a cohesive brand statement that can guide you through the next steps.

Hotels 71

Hotels Real Estate Retail Productivity 71

Women in Consulting

MARCH 25, 2014

Oh, and they will pick you up at the airport for free, take you on a tour of Zappos and then back to your hotel. Consulting Training and Education' Takeaway: Becoming a big company allows you to give back to your community in a big way. Nicely done marketing! I’m still working my way through all the ideas it spawned.

Conference 108

Conference Deloitte Hotels Education 108

Harvard Business

SEPTEMBER 11, 2018

One sales and marketing executive I know told me how he was flown to London with 20 of his colleagues, put up in a pricey hotel, and then trained to do the haka, a traditional war dance, by a group of Maori tribe members from New Zealand. Sometimes these events get really elaborate.

Survey 133

Survey Hotels Interviews Research 133

Harvard Business

SEPTEMBER 20, 2018

While we all want to find a level of meaning and purpose in our work, often, some fraction of our time has to be spent doing tasks that have no intrinsic meaning and serve no deeper purpose than helping to keep the workplace trains running. C-DOT had two floors of a five-star hotel as their workspace.

Management 132

Management How To Telecommunications Hotels 132

Consultants' Consultant

JANUARY 1, 2017

These tips are part of the Presentation Mastery manual So you’re running a training program, an offsite or a seminar. The hotel calls to ask what room layout you want. Consultants Consultant: These room layout tips can mean the difference between a functional and dysfunctional seminar. Room […].

Hotels 45

Hotels Training Training Consulting 45

Harvard Business

FEBRUARY 19, 2018

Down the road in Santa Clara, California, room service robots are being designed that can navigate a hotel’s floor plan and interact digitally with its elevator and phone systems to deliver towels and beverages to guests.

Banking 134

Banking Efficiency Retail System 134

Alan Weiss

OCTOBER 2, 2021

If you have a long line of reservations awaiting seating, or constant arguments about treatment from customers, isn’t that a sign of a poor hire (or poorly trained hire)? The first and last person you deal with in a hotel is the doorman, and in a restaurant the hostess. And they deserve to be paid as top quality people.

Hotels 40

Hotels Training Training Consulting 40

Harvard Business

SEPTEMBER 29, 2016

Each time a traveling executive opens spymail, they reveal a wealth of private information — their current location, the time of day they read their email, the hotel at which they are staying. Here’s how: Train for awareness. Here’s how it works. Establish executive travel email protocol.

Travel 70

Travel Training Training Hotels 70

Management Consulted

FEBRUARY 5, 2017

Interesting, the office in New York is very transient and has a hoteling system (so you don’t have an assigned desk) – so if you sign up for Deloitte NYC, be prepared to travel all the time. The NYC office offers a great place to start a career; there is a great training system and great working environment.

Consulting 157

Consulting Deloitte Bain McKinsey 157

Consultants' Consultant

JANUARY 1, 2017

These tips are part of the Presentation Mastery manual So you’re running a training program, an offsite or a seminar. The hotel calls to ask what room layout you want. Consultants Consultant: These room layout tips can mean the difference between a functional and dysfunctional seminar. Room […].

Hotels 40

Hotels Training Training Consulting 40

Tom Spencer

DECEMBER 6, 2015

And the power of Virgin’s reputation has allowed the company to enter a diverse range of unrelated markets including trains, planes, space travel, and hotels. Apple’s brand strength has consistently allowed it to enter new markets while its rivals have routinely struggled.

Intellectual Property 60

Intellectual Property Hotels Travel Tools 60

Harvard Business

JULY 10, 2018

Key suppliers should have to meet performance and training standards and then should be regularly assessed to ensure that they are meeting them. Other firms, including Starwood and Hilton Hotels, lost customer data when their common point-of-sale system (Oracle’s Micros platform) was compromised.

Management 70

Management Metrics System Hotels 70

Harvard Business

APRIL 26, 2016

The Order of United Commercial Travelers , for instance, was founded to “ improve character and instill temperate habits,” and Gideon bibles were originally put in hotel rooms to help “ eliminate gambling , drinking, dirty jokes, Sunday trading and other forms of temptation peculiar to traveling (sales) men.”

Sales 70

Sales Education Training Training 70

Tom Spencer

NOVEMBER 2, 2019

Once RPA software has been trained to capture and interpret the actions of specific processes in existing software applications, it can then manipulate data, trigger responses, initiate new actions and communicate with other systems autonomously. NLP is the ability to train computers to understand written text and human speech.

Software 74

Software Data Engineering Operations 74

Tom Spencer

FEBRUARY 3, 2018

When you first start consulting, it can seem like a sort of corporate utopia: interesting work, a new client every few months, access to leaders of industry, great colleagues, endless career development and training, generous dinner budgets, extensive travel, nice hotels, international travel.

Consulting 74

Consulting Travel Case Interview Hotels 74

Women in Consulting

FEBRUARY 27, 2014

The first step in ensuring high-quality document translation services is giving the job to a well-established language localization agency that relies on professionally trained linguists with expertise in your subject. For example, a prestigious hotel “on Jones St.

Marketing 78

Marketing Advertising Software Hotels 78

Management Consulted

MARCH 26, 2017

The DC office management pushes training programs and the culture is all about grooming employees into McKinsey-bred consultants; they do everything they can to stay on top. Training opportunities are plentiful, but you will need to show personal interest in order to take advantage of them. Cool, or not?

Oliver Wyman 100

Oliver Wyman Consulting Deloitte Bain 100

Tom Spencer

AUGUST 4, 2023

VR can also be used to provide training programs to board members and senior managers of multinational corporations on complex topics, enabling immersive and interactive learning experiences without the associated hotel fees and flight costs.

Government 78

Government Efficiency Tools Meeting 78

Harmonious Workplaces

OCTOBER 24, 2023

Rita High School, where I learned to develop group and individualized training toward specific goals — namely, competing in band competitions or performing in concerts. L&D, goal-setting theory of motivation, and leadership training took shape during those five years with the band.

Hotels 52

Hotels Training Training Exercises 52

Chad Barr

DECEMBER 4, 2011

But before we get to Spain, let me share this great week in Israel with you thorough my photos and videos: We arrived Israel in the evening and after a quick stop at our hotel in Tel-Aviv, we decided to take a ride and dine at one of our favorite places, the Abulafia restaurant in Yafo. Tel Aviv - The Old Train Station.

Report 52

Report Hotels Video Training 52

Seth Godin Blog

OCTOBER 8, 2019

” It’s a big hotel. It’s reasonable to assume that the hotel decided to save some money by consolidating all of their front desk work into one central location. It’s reasonable to assume that the hotel decided to save some money by consolidating all of their front desk work into one central location.

Hotels 32

Hotels Training Training Industry 32