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Business Ecosystems: Building Stronger Connections

Tom Spencer

Apple’s and Amazon’s product lines are showcase examples of how to build a business ecosystem. In short, it means that companies are expanding beyond their traditional core products in order to increase opportunities for cross-selling and to boost customer ownership. Not likely.

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Brews, News and Booz & Company: Interview and Culture Insights

Management Consulted

Product and Service Innovation. Information Technology. Consumer Products. Technology. They coined the entire concept of supply chain, supply chain management, and product life cycle, as well as the lesser known PERT chance and Organizational DNA concepts. Organization and Change. Program Management.

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Bank Profitability: Decoding the Income Statement

Tom Spencer

Bank’s Income Statement It’s important to note that banks have diverse product offerings and client types, and the reporting of business lines such as retail banking, wholesale banking, and wealth management can vary between different banks. For the sake of simplicity, we will present the information in a consolidated manner.

Banking 88
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What Could Amazon’s Approach to Health Care Look Like?

Harvard Business

.” Meanwhile, skeptics highlight Amazon’s lack of expertise in health care, a sector that many deem curiously resistant to the competitive forces that characterize the retail and web services markets in which Amazon has thrived. So where is the link to health care?

Retail 61
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Personalized Recommendation Engines Are Coming to Health Care

Harvard Business

In the past decade, consumers have shifted from worrying about sharing personal financial information when shopping on the internet to embracing online retailers’ recommendations for them. That is because the best online retailers offer customers a curated and highly personalized shopping experience. No strategy is static.

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Paying Skilled Workers More Would Create More Skilled Workers

Harvard Business

Nevertheless, few would argue that information technology permanently increased unemployment. While hiring less-skilled workers hurts a firm’s productivity, the data shows that companies still did this in order to take advantage of the fact that hiring these workers is so much cheaper.

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Good Management Predicts a Firm’s Success Better Than IT, R&D, or Even Employee Skills

Harvard Business

As Chad Syverson at the University of Chicago wryly noted in his 2011 round-up of the evidence on what drives productivity : “…no potential driver of productivity differences has seen a higher ratio of speculation to actual empirical study” than management. Management techniques explained 18% of that difference.