Remove Management Remove Metrics Remove Workshop
article thumbnail

Best Practices in Client Relationship Management

Effective Managers

Key Strategies for Building and Maintaining Strong Client Relationships Effective client relationship management is crucial for the long-term success of any business. Understanding Client Relationship Management What is Client Relationship Management?

article thumbnail

Measuring the Long-Term Impact of L&D Initiatives on Business Performance

Clarity Consultants

This article provides a comprehensive framework for measuring the long-term impact of L&D initiatives and tracking the ROI of learning programs over extended periods, complete with real-world success stories and actionable metrics. Productivity metrics: Assess changes in output per employee or team efficiency.

Metrics 147
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Management Fundamentals Workshop for Services Organization

LSA Global

The New Manager Training program results were: 97.2% The New Manager Training program results were: 97.2% Do your managers know how to create a clear line of sight for people to contribute ? Making Effective Team-based Decisions Managers learned how to set the conditions for better team decisions.

article thumbnail

When Companies Should Invest in Training Their Employees — and When They Shouldn’t

Harvard Business

For example, several months ago, a global financial services company asked me to design a workshop to help their employees be less bureaucratic and more entrepreneurial. Worse, it could have backfired, making management look out of touch. Access to basic information was limited to high-ranking managers.

Training 131
article thumbnail

The 3 Pillars of an Effective Data Management Strategy: Monitoring, Tracking, and Reporting

Strategic Planning and Management Insights

For instance, in Marketing, data is being used to calculate ROI on marketing campaigns, or come up with new pricing strategies based on A/B testing of campaigns which helps marketing and managers bring in more revenue, and stay ahead of the competition. Does your organization have a data management strategy but struggle to implement it?

Report 98
article thumbnail

What Most Companies Miss About Customer Lifetime Value

Harvard Business

For managers and marketers alike, the power to calculate what customers might be worth is alluring. ” By imposing economic discipline , ruthlessly prioritizing segmentation, retention, and monetization, the metric assures future customer profitability is top of mind. . Steven Moore for HBR.

Company 137
article thumbnail

How to Use Flow Metrics to See if Your Economies of Scale Offer Value, Part 3

Johanna Rothman

Flow Efficiency In How Centralization Decisions Create Friction, Increase Cycle Time, and Cost Money, Part 1, I discussed how removing support staff for departments and managers created longer cycle times. Resource Efficiency Thinking Traps Many Managers And I said the managers were not stupid. Ignorance of the flow metrics.

Metrics 63