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How to Become a Go-To Person Within a Consulting Firm

Steve Shu Consulting

For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation. Play a key role in developing new intellectual property or approaches for the firm.

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How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business

Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We offered a similar exercise for wireless service customers. from March 2015 to April 2016.

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2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

Check out our selection of events for project/resource managers, business leaders, and industry professionals, which will provide you with valuable insights into recent trends and challenges, networking opportunities, and contribute to your professional development.

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How to Choose a Password Manager

Women in Consulting

Password managers can help. A password manager is a software program that stores your online account usernames and passwords securely ( think: encrypted ), and can create difficult and secure passwords you don’t have to remember on your own. Except … isn’t this just one more account I have to manage? Well yes it is.

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Digitalization of Aerospace Engineering: Main Difficulties and Ways to Overcome Them

Epicflow

Finally, it requires investment in cybersecurity risk management to protect the data that becomes attractive for cybercriminals. . Giving priority to diversity, equity, and inclusion in hiring and talent management. [4; Read more: Change Management Best Practices: Overcoming Pitfalls of Change Implementation. References.

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A Smarter Way to Reduce Customer Defections - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

HBS Executive Education brings you these articles about business management courtesy of Harvard Business School Working Knowledge. At Harvard Business School’s General Management Program. A McKinsey report estimated that reducing churn could increase earnings of a typical US wireless carrier by as much as 9.9

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Why Your Productivity Hacks Don’t Hack It

Markovitz Consulting

All too often, that quest goes no further than time management training provided by the HR department. As legendary statistician and management consultant W. Managers meet 30 minutes after that, followed by directors, VPs, and finally the executive team. I would argue that most productivity improvements belong there as well.