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Best Practices in Client Relationship Management

Effective Managers

Invest in Relationship-Building Activities Spending time building relationships outside of regular business interactions can strengthen bonds: Client Events: Host events, webinars, or workshops to engage with clients in a more informal setting. Alignment: Ensure that all departments are aligned with the goal of enhancing client relationships.

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Measuring the Long-Term Impact of L&D Initiatives on Business Performance

Clarity Consultants

This article provides a comprehensive framework for measuring the long-term impact of L&D initiatives and tracking the ROI of learning programs over extended periods, complete with real-world success stories and actionable metrics. Productivity metrics: Assess changes in output per employee or team efficiency.

Metrics 147
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What Creativity in Marketing Looks Like Today

Harvard Business

What makes marketing creative? Is a creative marketer more artist or entrepreneur? Historically, the term “marketing creative” has been associated with the words and pictures that go into ad campaigns. But marketing, like other corporate functions, has become more complex and rigorous.

Marketing 135
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What Most Companies Miss About Customer Lifetime Value

Harvard Business

For managers and marketers alike, the power to calculate what customers might be worth is alluring. ” By imposing economic discipline , ruthlessly prioritizing segmentation, retention, and monetization, the metric assures future customer profitability is top of mind. . Steven Moore for HBR.

Company 135
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The Art of Discovery: How Your Clients’ Prompts Reveal Hidden Needs

Chad Barr

AI has transformed how businesses strategize, market, and deliver value. “Generate a detailed outline for a [webinar, workshop, keynote] on [topic]. “Suggest 10 creative marketing strategies to increase engagement and leads for [business or product]. .” Consider both quantitative and qualitative aspects.”

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When Companies Should Invest in Training Their Employees — and When They Shouldn’t

Harvard Business

For example, several months ago, a global financial services company asked me to design a workshop to help their employees be less bureaucratic and more entrepreneurial. Unless those issues were addressed, a workshop would prove useless. For example, one of my clients rolled out a company-wide mindfulness workshop.

Training 131
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How to Use Flow Metrics to See if Your Economies of Scale Offer Value, Part 3

Johanna Rothman

Ignorance of the flow metrics. Luckily, the flow metrics help everyone see where the teams have value and where there is just cost. Flow Metrics Help Everyone See Reality I wrote about the effect of delayed releases in Little’s Law for Any Kind of Product Development: How to Learn How Long Your Work Will Take.

Metrics 63