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Large Language Models: What Product Leaders Need to Know

Tom Spencer

For product leaders , large language models (LLMs) arent just another shiny tech trend, theyre reshaping how businesses interact with customers, automate workflows, and make decisions. And its transforming how businesses operate. If you want to stay ahead of the curve, understanding LLMs is essential.

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How Grocery Stores Should Respond to the Growth of Online Markets

Harvard Business

How will grocery retailers service this new demand stream? During 2020-21 online grocery shopping soared from 3.4% to double digits as Covid-19 made customers reluctant to go into stores. Post Covid, online grocery shopping is still high, forecasted by Forrester (2021) to hit 10.4%

Retail 241
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Research: Smaller, More Precise Discounts Could Increase Your Sales

Harvard Business

Retailers might think that bigger discounts attract more customers. But new research suggests that’s not always true. Sometimes, a smaller discount that looks more precise — say 6.8% as compared to 7% — can make people think the deal won’t last long, and they’ll buy more.

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3 Changes Retailers Need to Make to Survive

Harvard Business

Few industries are being disrupted as drastically as the retail industry. More retail purchases are moving online, and a growing number of manufacturers now sell to consumers directly, cutting out retailers entirely. It’s either adapt to the new environment or step aside and make room for a competitor who can.

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Online Retailers Should Care More About the Post-Purchase Experience

Harvard Business

Lafley, who at the time was CEO of the world’s largest advertiser, Procter & Gamble, introduced a marketing concept he called “the moment of truth” for building brand loyalty. Today, retail brands create customer experiences around these four moments and focus on driving shoppers to click the “buy” button.

Retail 125
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For Better Retail Promotions, Ask These Questions

Harvard Business

Discounts and promotions are at an all-time high, often comprising the single-biggest cost within many retailers’ P&Ls. Yet despite these high stakes, and the growing adoption of sophisticated analytics, many retailers continue to take a broad-brush approach to running promotions that results in missed sales and profits.

Retail 127
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6 Ways to Move Beyond the Commodity Mindset

Consulting Success

A small retail store tucked into the mountainside below a famous castle. The store specializes in and sells products made from oranges – especially juices. Essentially, however, it’s high-quality orange juice for $25 when the supermarket down the street sells a larger quantity of a similar product for $5 or less.

Retail 268