Harvard Business

FEBRUARY 14, 2017

These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. We developed a new metric — cost per employed day (CPED) over the first six months — that we believe better defines how well employment programs work. Data and metrics are part of the solution.

Metrics 131

Metrics Training Training Data 131

Clarity Consultants

DECEMBER 23, 2021

Instead, change is part of their broader operational paradigm. Change often means that your workforce will need to act, behave, think, or operate differently, which won’t go over well with everyone. Identify key metrics to measure success and have a plan to ensure broad buy-in. Successful companies are rarely stagnant.

Metrics 306

Metrics Operations Leadership Efficiency 306

Kates Kesler

JUNE 29, 2020

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. For a simple comparison, consider this sports team analogy.

Metrics 100

Metrics Sports Enterprise Comparison 100

Tom Spencer

SEPTEMBER 10, 2021

They have an operating budget based on the amount of their grant. All industries use numbers and metrics to describe performance, measure trends, and allocate status. Using the metrics for decision making. The first step to understanding a new set of metrics is to put them into context. Understanding the calculations.

Metrics 89

Metrics Industry Benchmarking How To 89

Tom Spencer

OCTOBER 13, 2023

In this article, we will explore the importance of profitability ratios and valuation metrics that are crucial when analyzing banks. There are seven key profitability ratios and two valuation metrics that it is important to understand. It is not a useful metric for comparing different business lines.

Metrics 89

Metrics Banking Balance Sheet Efficiency 89

Harvard Business

SEPTEMBER 29, 2023

It’s a forward-looking metric based on the classic momentum equation: current inventory x rate of inventory change. And now, the high-tech industry is feeling the weight of a volatile market that has led to excess component inventory. Measuring inventory momentum can help leaders address the problem.

Metrics 253

Metrics Financial Industry Marketing 253

Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 70

Metrics Retail Sales Automotive 70

Harvard Business

APRIL 5, 2017

While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. But the other indicators probably pick up legitimate differences in how companies in the sample operate, as opposed to whether they are myopic.

Metrics 99

Metrics Study McKinsey Cash Flow 99

Tom Spencer

OCTOBER 11, 2024

The company’s Project Gigaton aims to eliminate one billion metric tons of greenhouse gases from its global supply chain by 2030. By sourcing eco-friendly materials, reducing waste, and optimizing logistics, companies can significantly reduce their environmental footprint while also achieving cost savings and operational efficiencies.

Case Study 78

Case Study Case Studies Transportation Efficiency 78

Epicflow

JANUARY 30, 2025

Portfolio health metrics to track progress, budgets, and risks across projects. Reporting and Analytics Advanced reporting with customizable metrics for decision-making. Reporting and analytics to assess project health and performance metrics. Seamless data flow between platforms ensures operational efficiency.

Tools 130

Tools Software Efficiency Resources 130

Harvard Business

MAY 24, 2016

Operations in a Connected World. But it turns out these methods don’t just have to do with technology and operations. Deere managers call it a “motivation metric” or even a “happiness metric.” Insight Center. Sponsored by Accenture.

Metrics 132

Metrics Survey Software Operations 132

LSA Global

JULY 1, 2024

While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

Metrics 54

Metrics Cash Flow Talent Financial 54

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 130

System Healthcare Metrics Report 130

Markovitz Consulting

FEBRUARY 4, 2019

But when it comes to internal operations at least, disruption is often both bad for business and for employees, because it causes unevenness in work. Last week , I wrote about how kaizen events can disrupt daily operations and overburden employees. Some changes in metrics are just noise in an otherwise stable system.

Metrics 124

Metrics System Operations Trends 124

Epicflow

JUNE 10, 2024

In addition, their focus on effective resource allocation, stakeholder engagement, and change management contributes to enhanced operational efficiency, increased agility, and improved project outcomes. What is the difference between a Chief Project Officer (CPO) and Chief Operating Officer (COO)? What organizations require a CPO?

Resources 157

Resources Methodologies Efficiency Metrics 157

Tom Spencer

NOVEMBER 15, 2024

As wearable technology continues to advance, we’re seeing the development of more sophisticated devices capable of monitoring a broader range of health metrics. Big data analytics is also being used to optimize hospital operations, such as reducing wait times and improving resource allocation.

Healthcare 78

Healthcare Data Trends Efficiency 78

Tom Spencer

NOVEMBER 15, 2024

Use concrete metrics to demonstrate your contributions, such as cost savings, revenue growth, or operational improvements. For example, some of my peers at my MBB firm took on internal rotations as Chiefs of Staff for senior leadership, gaining unique insights into global consulting operations.

Consulting 60

Consulting Finance Nonprofit Transportation 60

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Metrics emphasized speed. We made a number of operational changes to the call center.

Metrics 134

Metrics Engineering Operations Sales 134

Harvard Business

NOVEMBER 7, 2017

The fourth gap between strategy and execution is in measurement and metrics. The assumption is that financial measures like cost and revenue are sufficient metrics to measure progress. You need metrics that tell you how well your game plan is being executed — metrics that all of your players can organize around.

Strategy 133

Strategy Strategy Strategy& Metrics 133

Harvard Business

APRIL 6, 2017

It’s proven hard to solve these problems partly because of metrics: It’s hard to identify and measure the factors that lead to high-quality information or connection. Technologists often discuss the problem of “ vanity metrics.” In journalism, for example, the pageview is a much-maligned metric.

Media 127

Media Metrics eBook Software 127

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 123

Metrics Video Fashion Report 123

Clarity Consultants

APRIL 26, 2023

Often, this involves the selection of KPIs or similar metrics, as well as creating the means to track those points. Ultimately, instructional designers are highly skilled professionals operating in a critical niche that allows organizations to upskill their workforce.

Education 162

Education Training Training Methodologies 162

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 130

Metrics Engineering Efficiency Operations 130

Harvard Business

APRIL 13, 2017

Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. following the introduction of checklists. The implication?

Airlines 189

Airlines Efficiency Study Operations 189

Harvard Business

NOVEMBER 6, 2018

These data scientists design, define, and implement metrics, run and interpret experiments, create dashboards, draw causal inferences, and generate recommendations from modeling and measurement. In larger and more sophisticated data operations, more fine-grained roles are necessary. In larger operations, each may be a team unto itself.

Data 132

Data Engineering Software Metrics 132

Tom Spencer

FEBRUARY 1, 2020

In the methodology upheld by Kennedy as well as Consultancy.org, Management Consulting is a collective term used for all services that fall under Strategy Consulting, Operations Consulting and HR Consulting. Operations Consultants: Operations consultants are consultants who help clients improve the performance of their operations.

Consulting 135

Consulting Operations Financial Real Estate 135

Harvard Business

SEPTEMBER 19, 2017

Metrics Are Not Your Friends. A growing body of evidence shows that ethical companies outperform financially over time , but trying to translate such a broad finding into the short-term planning metrics used by most businesses is perilous. They are less subject to short-term operational pressures, and accordingly less risk-averse.

Ethics 135

Ethics Metrics Energy Financial 135

Consulting Matters

APRIL 13, 2023

He is a strategic and operational leader, having led strategic planning, finance and business development teams for these companies, as well as leading large operating units of over $500 million and $1 billion in revenue.

Consulting 156

Consulting Finance Turnaround Healthcare 156

Harvard Business

SEPTEMBER 19, 2018

But such a change would probably not change how resources are allocated or businesses operate. We then scored the quality of disclosure based on whether there is no disclosure, generic disclosure, backward-looking metrics, or forward-looking metrics for a category.

Metrics 125

Metrics Financial Marketing Trends 125

Chad Barr

FEBRUARY 5, 2025

Think of AI like a calculator for business operations. Process Optimization AI can identify bottlenecks and inefficiencies in your workflows, helping you streamline operations. Continuously measure the impact of AI on key performance metrics and adjust your strategies accordingly.

Tools 52

Tools Data Ethics Metrics 52

LSA Global

DECEMBER 2, 2024

By setting the tone at the top, the CEO establishes the core values, behaviors, and performance expectations that guide decision-making and operational priorities. Strategic alignment between culture and strategy requires a CEO to actively reinforce behaviors that drive results.

Strategy 63

Strategy Strategy Strategy& Leadership 63

Harvard Business

MAY 24, 2017

Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time. While Jess didn’t get her care at Kaiser Permanente, we are working to improve on this metric. By the end of this year, we hope to grow that number to 25%.

Metrics 130

Metrics Education Operations System 130

Johanna Rothman

MARCH 14, 2024

Tools and technology: Operating systems, languages, anything specifically technical. I like to say I am an old programmer, because my tools and technology skills are in old languages and operating systems that no one cares about and often, no longer exist. At what level do you understand the products you’ve worked on?

Agile 100

Agile How To Metrics Productivity 100

Harvard Business

OCTOBER 25, 2018

To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The top 10% of the firms we analyzed — the superstars by our metric — create 80% of all the economic value, meaning they account for 80% of economic profits.

Industry 132

Industry Company Metrics Real Estate 132

Harvard Business

MAY 25, 2017

Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care. Corporations are now taking a further step beyond objective metrics, which can be financial and nonfinancial, to include subjective measures — tagged as “soft.”

Financial 120

Financial Banking Metrics Benchmarking 120

Harvard Business

NOVEMBER 23, 2017

That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics. High-performing teams spend 14% more time checking their progress against strategic goals by reviewing key metrics and shifting resources accordingly.

Strategy 134

Strategy Strategy Strategy& Enterprise 134

Markovitz Consulting

MAY 19, 2021

We can argue over specific metrics, but we’d all agree that we have to account for physical as well as mental/emotional health. As with individuals, there will be disagreement over metrics, but clearly we have to consider financial performance, internal stakeholders (employees), and external stakeholders (community).

Company 124

Company Balance Sheet Metrics Engineering 124