Harvard Business

MARCH 10, 2017

The executives included heads of HR, innovation, IT, and diversity, and they represented a range of industries and sectors (tech, manufacturing, retail, professional services, education, startups, and others). I wasn’t able to find every single metric for every single company, but the results were still striking.

Accenture 195

Accenture Survey Interviews Metrics 195

Harvard Business

MARCH 8, 2018

Retailers know they have to find the right blend of digital convenience and in-person service. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Fanatic Studio/Getty Images. Insight Center. Health Care’s New Frontier. Sponsored by Optum.

Retail 71

Retail Strategy Strategy Strategy& 71

Harvard Business

JULY 11, 2017

After repurposing many of the original structures and facades, the district is now evolving into a retail, restaurant, arts, and culture destination, a forum for local events, a flexible work space for businesses, and a residential area, all while evolving its manufacturing with 21 st century operations.

Development 174

Development Real Estate Retail Guidelines 174

Harvard Business

JUNE 22, 2016

This will require reporting on new metrics. Dashboards usually include metrics such as number of interactions on your digital platform (sales or other), number of active network partners, value created, for both the firm and its partners, and the overall sentiment of the network regarding its collaboration.

How To 123

How To Metrics Pharmaceuticals Hotels 123

Harvard Business

AUGUST 29, 2016

Companies deploying emotional-connection-based strategies and metrics to design, prioritize, and measure the customer experience find that increasing customers’ emotional connection drives significant improvements in financial outcomes.

Retail 132

Retail Apparel Financial ROI 132

Harvard Business

JUNE 30, 2017

It has trained and placed 11,000 graduates into entry-level jobs in four sectors: health care, tech, retail/sales, and skilled trades. The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion.

Training 131

Training Training ROI Metrics 131

Tom Spencer

MAY 18, 2019

Asset management can be broadly divided into retail and institutional asset managers depending on whose money they handle. However, the largest firms cover both retail and instutional clients – the best example being BlackRock. Affiliated Managers. T Rowe Price. Eaton Vance. Asset Management Business Model. Asset Management Fees.

Industry 113

Industry Real Estate Management Retail 113

Harvard Business

APRIL 10, 2017

Legacy productivity metrics like Average Handle Time (AHT), which we’ve written about previously. Said one manager from a large retailer, “We couldn’t figure out why our reps weren’t collaborating despite strong signals from management that we wanted them to. One of the biggest culprits stymying collaboration?

Metrics 123

Metrics Tools Policies Company 123

Harvard Business

MARCH 21, 2018

Yet, according to recent consumer research from Kantar Retail, 71% of consumers now claim that loyalty incentive-programs don’t make them loyal at all. CVS Pharmacy, the retail pharmacy of CVS Health, offers another example. Timing is everything.

Marketing 134

Marketing Apparel Retail Company 134

Harvard Business

NOVEMBER 12, 2018

And at many companies, sustainability efforts are measured with well over 10 internal metrics. In fact, they should insist on seeing ESG metrics in corporate or individual scorecards — assuring that executives act responsibly, mitigate risks, and comply with regulations.

How To 128

How To Survey Metrics Energy 128

Harvard Business

JUNE 1, 2018

Consider the example shown in the exhibit below, where two retailers enter a second-party data sharing partnership. Although these retailers may comply with the law, there is a significant privacy risk to consumers. Synthetic data as protection. Public agencies like the U.S.

Data 73

Data Retail Metrics Sales 73

BCG

MAY 9, 2016

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

Operations 40

Operations Retail Banking Benchmarking 40

Harvard Business

AUGUST 30, 2018

In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. The retail organization wanted to see how this applied to its stores. Goals and metrics were transparent to everyone so that nothing was hidden. Our work with hundreds of companies offers a clear and simple answer.

How To 131

How To Retail Productivity Sales 131

Harvard Business

SEPTEMBER 24, 2018

In Grand Rapids, Michigan, for instance, Grid70 houses design, business innovation, and product development teams from a grocery chain, shoe retailer, and consumer goods manufacturer — no coding required. Some eschew metrics altogether, gambling they will learn as they go when it comes to measuring what’s important.

Company 127

Company Case Interview Engineering ROI 127

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 134

Methodologies Culture Company Metrics 134

Harvard Business

OCTOBER 2, 2014

For a retailer, it’s extremely useful to know whether a customer will be back or has abandoned you for good. But as the amount of data that retailers are able to collect grows and the predictive models keep improving, the models will inevitably become markedly better at predicting customer behavior than simple rules.

Retail 70

Retail Apparel Financial Case Interview 70

Harvard Business

OCTOBER 3, 2014

Identify the right metrics that “move the needle.” For a high-performing retailer, we found that customer retention, product availability, labor scheduling, product assortment, and employee engagement were all leading indicators to driving growth and profitability for the company.

Enterprise 70

Enterprise Metrics Analysis Survey 70

Harvard Business

JULY 30, 2018

Similarly, the logistics department is responsible for getting raw materials to factories and delivering finished goods to public warehouses and onto retail outlets. The respective systems measured market share at different places in the overall supply chain — marketing at the retail outlet and logistics at the public warehouse.

Data 105

Data System Sales Retail 105

Tom Spencer

MAY 25, 2019

This will have a pronounced effect on leverage and coverage metrics. As a secondary metric, large asset managers with diversified businesses may also be looked at from a free cash flow yield perspective. Valuation of Asset Management Firms. Price/Earnings, EV/EBITDA and EV/AUM. Image: Pexels.

Cash Flow 60

Cash Flow Management Metrics Benchmarking 60

Harvard Business

AUGUST 7, 2018

Its other key stakeholders were distributors; customers-retail; customers-industrial/food service; consumers; and employees. ” Metrics were developed to monitor these, and targets were set before moving on. It was a national distributor of milk and other dairy products and in it, farmers occupied two roles.

Case Interview 133

Case Interview Groups Small Business Examples 133

Harvard Business

JUNE 7, 2016

Some retailers and manufacturers—in the apparel, footwear, and electronics industries—have launched programs to make their customers interested in preserving their products and preventing things that still have value from going to the landfill. Enormous opportunities also lie with e-waste.

Company 70

Company Apparel Retail Metrics 70

Seth Godin Blog

APRIL 11, 2024

Is it: Advertising Publicity Increasing retail distribution Direct and measured response SEO Making the logo pretty Wholesale and trade relationships Maintaining the status quo and not screwing up Keeping the website running Positioning Creating network effects Community engagement Strategy Listening hard to market desires Customer service Customer (..)

Marketing 45

Marketing Advertising Metrics Retail 45

Harvard Business

OCTOBER 1, 2018

Retailers routinely pay credit card companies 3% payment processing fees, while gas stations pay even more. Every time they open the app and spend at least a minute on it, the retailer can pay them a few cents or loyalty points’ worth of store credit, up to a maximum per day. The Marketing Impact of Near-Zero Transaction Costs.

Marketing 129

Marketing Advertising Media Video 129

Harvard Business

JUNE 1, 2017

Retail e-commerce accounted for about 8.5% of total retail sales, and although it is growing much faster than brick-and-mortar retail, that still leaves more than 90% of sales that are difficult to connect to online advertising exposure. Analytics are critical to companies’ performance. Data from the U.S.

Advertising 71

Advertising Retail Data Accenture 71

CaseInterview.com

MARCH 16, 2020

Fatality Rate % x # of Patients = Total # of Deaths Example 1: If 10% of people die x 100 patients = 10 deaths Example 2: If 1% of people die x 1 billion patients = 10 million deaths The key metric that is overlooked by a lot of people is how many patients there will be as the virus progresses. It’s known as R0 (pronounced R-nought).

Analysis 144

Analysis Case Interview Interviews System 144

MishTalk

JANUARY 14, 2015

Today, despite an easily predictable decline in retail sales, economists did not see the decline coming. Instead, Huge Miss in Retail Sales Seen as a Blip. Economists had expected this metric, which corresponds most closely with the consumer spending component of gross domestic product, to rise 0.4 percent last month.

Retail 28

Retail Sales Metrics Data 28

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. Want to find out what the Ultimate Question is? WHY READ IT?

Bain 100

Bain Survey Banking Metrics 100

1 to 1

OCTOBER 30, 2024

The report’s respondents represent an array of business sectors, from banking and financial services to technology, transportation, insurance, hospitality, travel, entertainment, retail, and the public sector. When you use lagging metrics at the end of the month, it’s very hard for agents to truly understand what drives the score.

Report 26

Report Data Retail Insurance 26

Harvard Business

DECEMBER 1, 2016

Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric. We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media.

Company 70

Company Ethics Methodologies Automotive 70

Harvard Business

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Enterprise 70

Enterprise Metrics Retail Productivity 70

Harvard Business

MARCH 22, 2017

Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. The metrics also changed. As a result of this program, about 60% of new members register within the first six months. These members are 2.6 times more likely to stay with Kaiser Permanente two years later. The results?

Marketing 134

Marketing Agile Fashion Sales 134

Harvard Business

MARCH 27, 2017

Its managerial team first formed a working group of personnel from business units across the organization — from retail and asset management to planning and maintenance crews. ” But in order to achieve those outcomes, the Romanian utility had to change its organizational processes and metrics.

Industry 70

Industry Data Tools Efficiency 70

Harvard Business

DECEMBER 7, 2017

Among other things, there is growing demand from both retail and institutional investors to align their capital with better environmental and social outcomes, and more resources going into index fund or quasi-indexing products. In both cases, social and environmental metrics matter for the business’s financial success.

Chemicals 71

Chemicals Industry Metrics Financial 71

1 to 1

JUNE 13, 2024

Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. She’s dissected and painstakingly diagrammed each one.

ROI 32

ROI Metrics Sales Benchmarking 32

Harvard Business

JUNE 1, 2016

In retailing, leaders worry about customer retention and dollar per square foot. Consider your guiding principles, time and capital allocation patterns, and the key metrics that you track. Extrapolate what implications these new core beliefs would have on strategy, capital allocation and key metrics.

Industry 70

Industry Metrics Transportation Strategy 70

Harvard Business

JANUARY 12, 2017

A former waiter or retail delivery person fit the bill much better than an education bureaucrat. Within a year, the center I managed was in the top 5% based on several performance metrics. We needed people who would provide service with a smile. People matter that much.

Engineering 71

Engineering Education Talent Sales 71

Harvard Business

MAY 7, 2018

The digital director of the Dutch cosmetics retailer Rituals noted that improving its customer prospecting gives the firm more time to “develop creative and ad messaging that is most true to our brand.” ” What Marketing Leaders Do Differently.

Marketing 71

Marketing Bain Advertising Data 71