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Best Practices in Client Relationship Management

Effective Managers

Invest in Relationship-Building Activities Spending time building relationships outside of regular business interactions can strengthen bonds: Client Events: Host events, webinars, or workshops to engage with clients in a more informal setting. Alignment: Ensure that all departments are aligned with the goal of enhancing client relationships.

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Measuring the Long-Term Impact of L&D Initiatives on Business Performance

Clarity Consultants

This article provides a comprehensive framework for measuring the long-term impact of L&D initiatives and tracking the ROI of learning programs over extended periods, complete with real-world success stories and actionable metrics. Productivity metrics: Assess changes in output per employee or team efficiency.

Metrics 147
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Management Fundamentals Workshop for Services Organization

LSA Global

Net Promoter Score This fast growing and highly responsive services organization wanted to design and deliver a Customized Management Fundamentals Workshop to set new and inexperienced managers up to be successful people leaders that positively impact individual and team performance, engagement, and retention.

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How to Be an Effective Consultant on Virtual Projects

Successful Independent Consulting

I did this just recently with someone who was in a PICA workshop with me. When she introduced herself I realized we had similar backgrounds and I made a note to reach out to her after the workshop. Q: Any final thoughts on how to be a terrific consultant in a virtual world?

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Is Execution Where Good Strategies Go to Die?

Harvard Business

When I conduct workshops with marketing and leadership teams on the design of strategic narratives , I’m often asked, “Should we include the sales teams?” The fourth gap between strategy and execution is in measurement and metrics. Focus your metrics instead on learning and the creation of network effects.

Strategy 134
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What Most Companies Miss About Customer Lifetime Value

Harvard Business

” By imposing economic discipline , ruthlessly prioritizing segmentation, retention, and monetization, the metric assures future customer profitability is top of mind. Consequently, serious customer lifetime value metrics should measure how effectively innovation investment increases customer health and wealth.

Company 134
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When Companies Should Invest in Training Their Employees — and When They Shouldn’t

Harvard Business

For example, several months ago, a global financial services company asked me to design a workshop to help their employees be less bureaucratic and more entrepreneurial. Unless those issues were addressed, a workshop would prove useless. For example, one of my clients rolled out a company-wide mindfulness workshop.

Training 131