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6 Ways to Move Beyond the Commodity Mindset

Consulting Success

A small retail store tucked into the mountainside below a famous castle. If retailers all charged the same for their products, everyone would be driving a $10,000 car. People with a commodity mindset focus too much on what they will deliver and do for their clients, and not enough on the outcome, result, and ROI.

Retail 268
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Leveraging AI for Enhanced Business Performance

Effective Managers

These tools can assess the effectiveness of marketing campaigns in real-time, allowing for quick adjustments to maximize ROI. For example, a retail giant might use AI for inventory management and predictive analytics in customer purchasing behavior, leading to reduced operational costs and improved sales.

Ethics 219
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To Better Train Workers, Figure Out Where They Struggle

Harvard Business

Almost half (49%) said that it was difficult to ensure a return on investment (ROI). It has trained and placed 11,000 graduates into entry-level jobs in four sectors: health care, tech, retail/sales, and skilled trades. These metrics can be converted into an estimate of ROI for the employer. and sixfold in India.

Training 130
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How Customers Perceive a Price Is as Important as the Price Itself

Harvard Business

Retailers such as ALDI and Walmart have used price to position themselves against traditional competitors in their markets, pinching margins all around. We found that retailers can get either more or less credit for their pricing than actual shelf prices would suggest. Price wars have broken out in consumer industries around the world.

Retail 132
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Leveraging AI for Enhanced Business Performance

Effective Managers

These tools can assess the effectiveness of marketing campaigns in real-time, allowing for quick adjustments to maximize ROI. For example, a retail giant might use AI for inventory management and predictive analytics in customer purchasing behavior, leading to reduced operational costs and improved sales.

Ethics 130
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An Emotional Connection Matters More than Customer Satisfaction

Harvard Business

However, our research shows that it’s much more valuable to align customer experience investments to those elements shown to drive emotional connection, thus maximizing ROI while minimizing risk.

Retail 132
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4 golden tickets to capture CX ROI

1 to 1

When all the Venns, funnels, PowerPoints, histograms, flowcharts, and scatter plots are set aside, however, something remarkable becomes evident: While there are two dozen CX ROI metrics to track, companies need only focus on four. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO.

ROI 32